Dell complaints

I have a new Dell Inspiron. This is my third Dell, the first one I bought used and was happy, so I purchased a new Dell. Again I was pleased, my joy has run out with my newestDell. Dell support is sooooo lousy and unworkable. Frustration level is through the ceiling. I bought this one through my employer and URS corp. I'm going to let them know how I feel about Dell Support of their products. Hopefully they will switch to HP.

Try contacting dell via chat. http://support.dell.com/chat

Chats the same scripted, pass the buck BS as on the phone.

Nothings really "Scripted" they try to go by what makes sense. The best you can do is just work with them and be kind. Acting like an ass will get you no help.

With a subtle exception. Both rely on keywords. For someone only remotely familiar with the idioms of US English, it may be possible to get a better keyword from text than from speech. Example: I can read Brazilian Portuguese 'a little' but I can't make heads or tails of it when spoken.
I think we know otherwise. Remember, many of us worked there. I've read THOUSANDS of case files. There is no earthly way they could all so closely resemble each other by coincidence.

Maybe at a certain level the respondent gets to use their own thinking and discretion, but at the base level the respondent is tied strictly to the script, penalized if they don't, and typically not equipped to "make sense" of computer issues.

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Rocke T Sinetist
as in, 'it doesn't take a...'