Just another in a long list of complaints with Dell:
I recently splashed a few drops of water on an Inspiron 15R laptop keyboard and apparently shorted something. I turned the computer off and it would not power up at all. I sent it to Dell's Out of Warranty Repairs Center and they told me it would cost $179 to repair it, not including expensive parts like motherboards and displays. So, I sent it to them, they looked at it and they called back to tell me that the motherboard had to be replaced (of course) and it would cost an additional $199. I asked if they did component level troubleshooting and the tech said no. That's akin to saying that your car needs a spark plug, so they have to replace the whole engine. Later, when I called back to authorize the work, I requested that they return my old (defective) motherboard with the repaired laptop. They refused, saying it is not within their policy to return defective parts. Mind you, this is my motherboard that they are refusing to return. When I spoke with the manager, he just repeated the Dell policy. It is "not an option" to return your defective part. I think it is outrageous that Dell has the audacity to charge a total of $378, when all that was needed, most likely, was to replace a failed capacitor, then give themselves license to steal my motherboard. I've had it with Dell's cheating, lying, incompetence and poor quality!!