Sites like this don't know what some of us on the other end have to go through to appease some of your crazy and unrealistic demands.
Given that this was my first time working at a call center, I must say I will never work for another call center and will always side with the customer service representative or technician whenever I see posts on here complaining about "techs from india or out sourcing"
Those guys work very hard for what they do and if you don't want to talk to them, then stop being cheap and spend the extra 50 bucks to get a Gold Pro Support warranty and leave them alone.
Customers on this website are why I left Dell.
I hate to break it to you fella, but it's not
the customer's fault! The blame lies squarely on DHell's shoulders. Why? Well...........
1. Over the past several years DHell has cut corner after corner in manufacturing and testing to ensure that as many costs are eliminated from the manufacturing process.
2. DHell insists on shuttering as many U.S.-based facilities because they're too cheap to pay for employees that American customers can understand.
3. DHell insists that its "tech support" representatives follow a decision tree that arrives at anything but the actual problem, again to cut costs by not having to hire anyone with technical knowledge and to make sure that whatever the problem is, it's not DHell's fault.
4. DHell makes their "tech support" agents sell products and services that the customer does not want or need in order to wring more money out of the customer.
Of course there are more issues at DHell than just the ones I referenced, but I'm not out to write a book. I used to provide technical support at DHell in the US and I never had any of the issues you described. Naturally, being American helped and so did the fact that I wasn't hamstrung by having to use DSN. I understand that you might have been required to use DSN otherwise you were invited to hit the street, but that's DHell's fault and certainly not the customer's.
Maybe, just maybe, can you see if it was most
of your customers saying the same things then it's not the customer and, more likely, it's the company
you work for?
Either way, maybe customer service isn't your bag.