I have a new Dell desktop with warranty and it got infected with a virus (popups / spyware) last week.
Since, it has a warranty, I called Dell tech support, only to be told that the warranty covers ONLY hardware
I was asked to pay $129 for virus removal !!!
OK, I did understand this, but why an exorbitant amount for the virus removal support ?
Then, I did a bit of Google search for affordable tech support and got to www.computergeek247.com http://www.computergeek247.com
, they gave me ONE FULL YEAR support for just $89.00, took remote access of my PC and got all the virus and spyware removed.
So, my question is why does Dell charge such a high amount for virus removal ?
And when I bought my Dell, why did Dell tell me that the warranty covers everything ?