So here is my story...
I bought a Dell XPS710 4 years ago and payed for the 4 year next day warranty (around $400). The mobo died with still 40 days left on the warranty (lucky I guess) and called them up and they promptly sent out a new mobo. This was November 30 2010. The problem was it was the wrong mobo so the tech called Dell and they then sent another mobo, again this was the wrong mobo. The tech called again, and then a dell rep called me back and told me that rather then replace the mobo they would replace the computer (Dec 8 2010). Fine, he said 10-15 business days and I would have the new computer.
The order status on my account on Dec 13 said order was being processed and delivery date of Dec 28th. I waited until Jan 3 2011 to call and see what was happening, giving them the benefit of the doubt for the holidays. I was told that the computer was in production and would be shipped on or before the 21 of Jan 2011. Fine I said, I am a rather patient person I could wait even though it would be nearly 2 months with no proper computer. On Jan 7 a Dell rep called and was apologetic and said the order was still in production and would be shipped by the 21st.
Today, the 21st of Jan I look at the order on the Dell site and it says canceled!??! I call Dell and again this morning and spend an hour on the phone and they tell me that it has been canceled because it was not approved or something. She wouldn't put me through to anyone that can actually make a decision. This was approved and processed over a month ago and now she tells me she has to send more papers to supervisors to approve the replacement system again and it is a 50/50 chance it will not be approved.
This is absolutely crazy. I spent $400ish on a 24 hour next business day warranty, it has been nearly 2 months and now I have to wait for anther 2 business days for an approval that was approved over a month ago and being Friday this will not be until Monday, more likely Tuesday. I am seriously considering filing in small claims court for lack of holding up to their warranty or making a complaint to the BBB.
There is no way to e-mail anyone who can actually do anything. Does anyone here have any advice as to what I can do here? I feel so disappointed and angry right now. I have been sitting here with a computer I paid $4000 for and a $400 warranty that is useless. And to complicate matters the warranty is now expired but it was still valid for 40 days when the work order began.