Dell complaints

Do Sales agents still benefit from returned sales?
I field several calls a month from upset customers complaining their memory upgrades do not work. "DOH! Sales sold you a RDIMM kit to go with your existing UDIMMs....AGAIN! Return the order."

1) Stop and ask the customer what DIMMs they have, or look it up from the tag.
2) Ask if they are adding to or replacing the existing memory and ask a Technical Sales agent to confirm it (I hear the hawkers and wheeler-dealers laughing hysterically)
3) Tell them their OS may not support the amount of physical memory they are upgrading to - http://msdn.microsoft.com/en-us/library ... 78(v=vs.85).aspx

Hell, transfer them to tech support and then have them call you back with the right part information.

Journeyman Dellhater

Joined: Wed Jan 25, 2012 2:45 pm
Posts: 20
Sales in decline? Long overdue, if you ask me. When you sell low quality crap that breaks out of the box, and don't support it, don't be surprised when customers get wise and go elsewhere. Sales will CONTINUE to slump as long as they sell garbage, and their support sucks. Don't see improvement coming any time soon.