Dell complaints

KenF · Discovering Dellhate Joined: 13 May 2009 Posts: 2

I got my XPS from a reseller in the UK, but all repairs have been direct through Dell.

I'm getting a little peeved at the number of repairs for GPU Overheating problems (7950GTX). Evil or Very Mad

I want to ask Dell to provide a fully working machine that does not overheat or underclock itsself to keep cool, or replace it with another similar machine that works.

Whats the best way of achieveing this.

Very Happy

- Thanks.

incident_man · Posted: Wed May 13, 2009 9:28 am Post subject:

If you are still within the reseller's return policy, return it and buy a different brand. Usually speaking, once a DHell system starts having problems, chances are that issues will crop up regularly for as long as you use the product, regardless how many times it's been repaired. Getting a replacement system from DHell reminds me of a cliche regarding a snowball and a very hot place, and even if you do surprise everyone and get a replacement, it'll usually be a refurb and formerly someone else's problem.
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Apathy · Posted: Wed May 13, 2009 4:40 pm Post subject:

The 7950GTX is a NVidia chipset based laptop graphics card. Considering the problems that all laptop manufacturer's having been having with these chipsets (look at the posts in the News and Media section on this site), I would follow incident_mans advice and return the PC if possible and find a laptop that either uses ATI or Intel graphics. Toshiba is a good choice for laptop with ATI graphics cards.
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KenF · Discovering Dellhate Joined: 13 May 2009 Posts: 2

Perhaps I should mention that I've had the Laptop over a year, but have a 3 year warranty.

So not in the return period - does UK warranty mean that I'll keep having monthly Dell repair visits for the next two years..... NO NO.... Dell Hell..

Rocke_T_Sinetist · Posted: Thu May 14, 2009 11:19 am Post subject:

If they have to repair it 3 times with less than 91 days between repairs, they are supposed to replace it. The replacement might well have the same problem though. I don't know to what extent these bad Nvidia parts are being addressed.

Back in my day (geezer voice), if we were shipping known defects, we'd stay up all night getting to the bottom of it. But that was the twilight of Dell's product integrity, 2000-2001. It's just not done that way any more.

The way it's done now is, 1) get your money. 2) Stonewall. 3) Ship a few parts you know won't solve anything. 4) Stonewall some more.
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Lord_Jag · Discovering Dellhate Joined: 06 Jun 2009 Posts: 2

poormanq45 · Posted: Sat Jun 06, 2009 8:11 pm Post subject:

I'm surprised.

Usually they're not too bad, in my experience, about replacing the product when you ask the tech to review the history.

The 1710 should be exchanged for an XPS 1730.

The M70 should get you either an M90 or M6400 Smile

Rocke_T_Sinetist · Posted: Sat Jun 06, 2009 11:05 pm Post subject:

But the catch being, the person answering the phone is not a 'tech', but a phone answerer whose metrics take a hit anytime they dispatch ANYthing and PARTICULARLY if they dispatch a system. If their supervisor doesn't catch it and cancel it without notifying anyone.

I doubt many in India know how to review a history, want to spend that much time on the phone, give a damn enough to bother, may not even have permission to do that, and certainly can't make technical assessments even if they can and will do everything else.

Oh, was this one of those XPSs that sold with the promise of onshore support? That's been rescinded.
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poormanq45 · Posted: Sun Jun 07, 2009 6:43 pm Post subject:

Actually, dell is giving north american support for XPS products purchased between November 2007 and IIRC november 2008.

Lord_Jag · Discovering Dellhate Joined: 06 Jun 2009 Posts: 2

incident_man · Posted: Wed Jul 15, 2009 9:04 pm Post subject:

DHell absolutely will not admit that any of their products are "faulty" in any way shape or form, unless they are forced into it. An admission that a product is defective is simply a cost that they're unwilling to bear. If that were to happen, DHell would have to repair or replace all units affected and they are simply too chintzy to even entertain the thought of that. Remember the Sony battery issue? The only reasons why DHell did anything about that were that there was video about the problem circulating wildly on the internet, and it was someone else's product, so the actual cost to DHell was minimal.
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