Dell complaints

[techguy317]

It get's better! The order for the non-backordered Crimson Red system was canceled due to a "Microsoft upgrade'. Dammit!

The order has been re-entered, but now I'm back to square one, waiting until next week!

[techguy317]

So Dell is finally shipping an order my way. Oh, wait, it's going TO THE WRONG ADDRESS!!! Evidently, the original rep that processed the exchange screwed it up!

Now they're saying they have to contact the original rep to change the order??? WTF?

[Rocke_T_Sinetist]

And the original rep still works there? Or will that be their next excuse?
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

[techguy317]

[Rocke_T_Sinetist]

I don't want to inhibit your pursuit. Pursuit often works with Dell, even when prediction says it won't.

But we do know that their representatives lie, habitually, systematically, structurally. Such that you can never believe any one thing they tell you. Though ultimately, they may reward you with what you paid for in the first place, a working machine.

Discouraging you is their methodology. If you give up like they want you to do, it costs them nothing. But not really. That's where they delude themselves. Every call costs them, whether it results in resolution or not. Fact is, if they resolved calls on the first contact it would ultimately cost them LESS. But that's how gawdam stupid Dell is, that they don't even realize that.

Can only say, sorry you got mixed up with such a sorryass organization in the first place. But keep after them. You won't come out ahead, but you'll come out better than if you give up and go away like they want you to do.

You see, Dell considers itself in an adversarial relationship with EVERYone. Their suppliers, their customers, their employees, their stockholders, even each other. And positions themselves accordingly. I can see the psychological roots of this phenomenon in Michael's heritage and upbringing. While he was striving for success and moderated by Mort Topfer's business sense, it didn't show in the marketplace. But once MSD achieved the status of mogul, his underpinnings began to drive the way the company interfaced with the world and there was no one wiser to tell him not to.

So what you get today is MSD's own "fuck you unless you're making me richer" attitude. A single customer doesn't measurably 'make him richer'. Maybe if his father had been a retailer instead of a lawyer, he would have a more wholesome perspective. But you see, a retailer's perspective is "what can I entice you INTO?", whereas a lawyer's perspective is "what can I screw you OUT of?". Make sense now?
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

[madterps]

Rocket is right. I'm surprised people in Ottawa still want to buy Dells after Dell screwed the Ontario government out of millions of dollars. I used to be loyal to Dell, I was there when Michael Dell said "You're the best" to an audience of more than 1000 employees. I was a great tech that actually gave a damn about you rather than someone reading off a damn script in India. Guess what happened to me and thousands of us in the end? We got screwed over so Dell can have more money by hiring cheap labors in Philipines and India. Fuck Michael Dell!!!

[techguy317]

Well, after a lengthy call, the agent has claimed to have contacted Purolator to make the change. It was like pulling teeth though...he wanted me to call Purolate, even though every time I've dealt with them, they've told me only Dell can change the address on a Dell order.

Still, I'm gonna be calling them tomorrow to see if the change was actually made.

[techguy317]

So after much back-and-forth between Dell and Purolator, Dell is now telling me that the order I've been looking at is a duplicate order, that has since been canceled.

They gave me a fresh tracking number to use.

Of course, at this point I trust Dell about as much as I would trust Ming the Merciless. But I called Purolator, and they confirm that yes, that tracking number is for an order in my name, being delivered to (almost) my address, in Kingston. And it's already out for delivery!

The catch is that Mom sent me stuff via Purolator last week, and they got confused between the military college and the military base. I had to update the address. I'd already done that with Dell, and Purolator SAYS the changes went out to the driver...but we'll see.

[techguy317]

My laptop has finally arrived. I wound up with the gray version, and I'm almost satisfied.

I'm a bit annoyed that the laptop (and the adapter, holy crap!) are larger than the m1710. I can live with that.

I'm also having trouble with SLI. Either they didn't install the second video card, or there's something I'm not understanding. Windows only shows a single GeForce 8700 in Device Manager.

[DELLapidated]

Forgive me for laughing...but I can't hold it. Not that I find your frustrations amusing - it's how the case if being handled by Dell.

Yeah - techs, especially the Bupinder types, only care how to get customers to hang up the phone and those techs think they can tell a lie and get away with it because they believe customers are stupid. After the call they put it their notes, and who knows if they also lied in their notes. Thus the next tech who would read the case notes on the next call will have no real clue what happened beforehand. Then they start the ritual of troubleshooting from the very beginning even if there is no real need to.

just mention "Hard DisK" and they will type in DSN and say "power down computer..." LOL

Yes it is true only Dell can change the address for Purolator. What I simply did before in my Dell days was to call Purolator or DHL and inform them of the right address, and voila!

Well I hope that with the arrival of your long awaited computer you won't have any more trouble that will need you to call back Dell.

[techguy317]

I spent an hour on the phone with tech support tonight, trying to get the computer to detect the second graphics card and enable SLI.

He couldn't figure it out. Now I have to ship the damned thing into the depot to have the video card(s) replaced.