Dell complaints

[RagingDoc]

I own 2 Dell Laptops and 3 desktops. The desktops are office small business computers. They are used for [b]important business stuff.[/b]. I lose money and clients when they are not working. My time is worth a lot of money.

Recently one of my Inspirons 5100 froze in the boot sequence so naturally I called Dell support. After 4 hours of speaking with incompetent, uncaring and unhelpful people, most of whom could barely converse in proper English or French and reexplaining my problem over and over and... etc and giving my service number and event number and being transferred from one division to another in different parts of the world and being given the royal runaround I finally understood the following:

1: There is no next day on site business service. It is a lie, it is a myth, it simply does not exist despite all of Dell's expensive marketing efforts to try to convince you otherwise. (and make you pay extra for it)

2:Even if you offer to pay for it, no technician will ever come to your office the next day or any other day to fix a hardware problem. This can be a problem if you actually have to work every day to make a living and no one else can replace you at the office because it is a small business and there is no income while you have to take time off work to bring the darn thing to a repair center.

3: Dell is so big and evil, it will wear you down through sheer inertia and and attrition of time, money and patience. They have an (almost) infinite amount of departments or voice mails you can be randomly be transferred to and an equally large number of verbally and intellectually challenged individuals for you to interact with in a profoundly unsatisfying way.

4: Dell equipment is proprietary, this means that items such as power supply, motherboard, casing and other important computer stuff cannot be easily replaced by standard parts or upgrades.

5: Business customers get the same bad treatments as other customers.

Actions taken:

1: Brought comp to nearby small comp store in shopping mall. 60 seconds to explain problem to tech guy. $45 for diagnosis, $50 for rush job, comp ok next day, bios fixed, end of story.

2: Resolved never to buy from Dell ever again and tell all my friends about my experience.

3: Vent my rage on forum to prevent brain damage from chronic negativity. ( I really do feel better now that i got this off my chest)

In conclusion, Dell is the worst company I have ever dealt with in my life and before i found this forum I saw a lot of horror stories about this company. As long as their computers are working you may think you got a good deal on the price but if they break down, you will truly discover the full Dell experience!

The world must know about this!

[Rocke_T_Sinetist]

That's the Dell experience alright.
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Rocke T Sinetist
as in, 'it doesn't take a...'

[Tailmon]

[incident_man]

After reading several "choice" experiences here and having a few of my own, I wonder if DHell's stonewalling is a rationalisation that it would be more cost-effective to do such and deal with any litigation that results, rather than fixing issues.
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Oceania has always been at war with Eastasia.

[rustyboots]

[roscoe1]

Ditto!

If their design is to sell junky computers that are poorly designed with buggy software, they should have excellent customer service to fix them all! If they want absolutely horrid customer service, they had better have quality reliable machines and hardware!

They have neither...a double whammy.

[incident_man]

DHell has demonstrated time and again that the only 2 things that matter to them are maximum cost cutting and wringing as much money out of the customer as possible. Their sales methods, shoddy products and complete lack of service and support prove it beyond doubt.
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Oceania has always been at war with Eastasia.