Dell complaints

labrat · Posted: Tue Nov 20, 2007 10:07 pm Post subject:

and gkharris, I will give you a solution if you ask nicely, but nobody owes you shit man.

Tat2grl · Journeyman Dellhater Joined: 27 Nov 2007 Posts: 37

I am a TECH person, not your computer nanny or educator. DO NOT call me because your Word 2007 looks different and you don't know where anything is. DO NOT call me to teach you how to transfer your contacts in Outlook from one computer to another. DO NOT call me for slow performance because you have 40 items in your start up, 3 anti-virus programs running and 3 firewalls protecting your un-educated ass and then whine when I tell you the facts. DO NOT call me because your company required software is causing issues in Vista. DO NOT call me to complain about your computer not being able to boot the OS because you have bad sectors on the hard drive and it needs replacement and you are beside yourself because now you will either have to pay to have your data recovered or lose it all because you are too stupid to protect your business investment by not backing up your data. I don't care how much you paid for your computer, learn how to use the damn thing. Education is POWER.
_________________
"Senator! One more thing. LOVE your suit." - Hannibel Lecter

paul_dellcc · Posted: Thu Nov 29, 2007 8:34 pm Post subject:

Gairak · Apprentice Dellhater Joined: 28 Dec 2007 Posts: 5

Well said Tat2grl !

I use to answer around 200 hundred Talisma chat in a 5 days week. With 94% satisfaction. As you may asume my customer were techs. I was one of them the hated/loved ALS or L2's. Some (like me) show number and knowledge, but the other are there as a plataform to go up because someone like them or whatever.
My point is: I can guide a blind person to remove a prc from a latitude. You can be a dumb. You may not know what your contract cover. You may (as tech) had this case so many times.
Just remember one think. I decide what's best for you because that the way of a tech support agent at Dell. That's our only comfort.
I rule over your system/customer destine. Please giveme some respect and I will move the world to help you. Give hate and I will use a "valid answer" and toss you away from my phone/chat.

And you know what I will still look good. You will always look bad.

That's the benefit of the knowledge. Go and get some before I need to shut my brain out (just like all 99% of the customers do before calling) just to make you understand the Monitor is not the computer, the cpu is working you only disconnect the power cable from the monitor "genius"
_________________
Mr.B

t0rment · Journeyman Dellhater Joined: 29 Dec 2007 Posts: 12

Tat2Grl sounds like she doesn't understand the reason she's getting a paycheck. I understand your gripes but I think the entire industry needs to crumble. Most of the customers I talk to shouldn't even own a computer, much less be within 3 feet of one. As Techs, it's our job to provide the best service available, but fuck the whole idea of anyone being available to help these clueless, useless people.

Best wishes for a new 'terrist attack in 2008. America Uber Alles Wink

_________________
Buy me bonestorm or go to Dell!

paul_dellcc · Posted: Tue Jan 01, 2008 10:06 am Post subject:

t0rment · Journeyman Dellhater Joined: 29 Dec 2007 Posts: 12

I wrote that post very drunk and have no clue what the hell I was trying to say.

I'm a pretty good drunk typist though! Laughing

_________________
Buy me bonestorm or go to Dell!