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Where's the gripes for Customer Care Reps?
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Post new topic   Reply to topic    Dell complaints Forum Index -> Why do Employees Hate Dell?
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Do you trust the Dell technician's you are talking to?
NO
33%
 33%  [ 4 ]
NO
33%
 33%  [ 4 ]
Yes
8%
 8%  [ 1 ]
Yes
8%
 8%  [ 1 ]
Don't care just fix my damn system
8%
 8%  [ 1 ]
Don't care just fix my damn system
8%
 8%  [ 1 ]
Total Votes : 12

Author Message
Retired
conscientious beginner


Joined: 10 Sep 2005
Posts: 2
PostPosted: Fri Sep 16, 2005 8:23 am    Post subject: Reply with quote
Dell Tech Support and Customer Care are deplorable.

Example:

I had a customer come to the kiosk saying the tech broke his computer. He bought a Dimension 9100. Now this guy was a nice older gentleman that I could relate too. He said he was getting a wierd error message when his computer booted up and didn't know what it meant, he would close it out and then the comp would boot fine. He told me he called tech support and the tech told him it was because he had a RAID 0 HDD combo, and.. get this.. TOLD HIM TO SWITCH TO RAID 1 BECAUSE IT WOULD BE BETTER!

Obviously the customer obeyed and switched his HDD configuration to RAID 1 and thus making the computer not boot at all. The techs and customer care refused to admit to their error and told him after numerous calls that they would give him $100 for his troubles. Not offer to fix anything, or help him get his data back at all which he desperately needed.

Fuck. Dell. Tech.
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paul_dellcc
Super Hater


Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
PostPosted: Fri Sep 16, 2005 10:12 am    Post subject: Reply with quote
All Customer Care could do about it was that compensation.

In order to fix his computer, he needs to talk to Technical Support again.
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If we don't remember our past, we can't understand our present and we can put in danger our future...
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