Dell complaints

dougnet · Posted: Mon Feb 08, 2010 11:33 pm Post subject: DTT the new DCSE site

Has anyone used DTT since Dell moved all the info from the dcse site?
I don't see any information there. I did the first day, and then it went away.
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rdlight142 · Discovering Dellhate Joined: 09 Oct 2006 Posts: 2

I am a bit pissed at the new DTT site.

The old DCSE was easy to navigate. Finding the exams and taking them were a breeze. This new site is so confusing. to get an exam you have to know what you are looking for.

Give me a list of the ones I do not have and I will take the ones I need.

I want the old DCSE site back......
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"Stupid People should be shot"

100pcob · Posted: Tue Feb 16, 2010 8:12 pm Post subject:

Deck chairs on the Titanic.

LordGeek · Discovering Dellhate Joined: 27 Mar 2010 Posts: 3

DTT, like most of Dell's tools and references, is garbage that only sometimes works. At best.

Altair75 · Graduate Dellhater Joined: 23 Nov 2009 Posts: 51

The new one is truly a cluster****.
I used to use it just to look up something on a piece of gear, now
it's all walled off and passworded. I put a trouble ticket in, using the new
Daisy replacement which is far, far worse the the old tool.
Hmm seeing the pattern here..

The IT infrastructure at Dell is falling apart, they replace marginally wokring tools and apps with things that simply don't work at all. People use personal copies of Excel spreadsheets to manage programs because they can't trust that the business process tools are going to work or will be available at critical times. No one documents anything other than for personal use, hence the term 'tribal knowledge' , there's no internal manuals for any of the products. Less so now that most things are ODM. Designed to fail is a management strategy for the business, not just the products.

Rocke_T_Sinetist · Posted: Wed Mar 31, 2010 12:49 am Post subject:

Altair, that exactly describes my last experience with Dell's internal toolage.

In 2000, our lab commissioned a tool for tracking failures to resolution. In 2001, we all got surplussed.

In 2005, I rejoined Dell in the same department as a contractor for less than half the compensation. The tool had fallen into disrepair. Even the incompetent backfill guys had applied for the tool to be maintained, but it was rejected. The backfills didn't even use the resolution part of the tool. It became a spreadsheet to nowhere.

Every Dell tool now leads to oblivion. We can only hope the company follows.
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Rocke T Sinetist
as in, 'it doesn't take a...'

delltech6 · Discovering Dellhate Joined: 05 Apr 2010 Posts: 3

DTT is awful, the old DCSE was MUCH better