Dell complaints

[earl hall]

In 2004 I purchased a Dell and swore I would never buy from them again. Follishly, I just bought a Alienware laptop and found they are just as bad as they were in 2004.

First, they offered 3-5 day shipping. When the order printed it had changed to 5-7 day shipping. No problem...I will just call Dell "Customer Service" and straighten it out, thought I. STUPID!!!

I got the usual third world, barely intelligible support employee. As I explained my simple problem, I could hear the keyboard clicking away. Thereafter came the programed response. "I am sorry for the inconvienance. You have ordered 5-7 day shipping and I see that is what the order calls for" came the read aloud response. "No...the special offfer for all refurbished laptops is 3-5 day shipping. Just look at the website." More keyboard clicking and then "I am sorry for the inconvienance. I see that you ordered the 5 to 7 day shipping. I see from your order that you will receive the 5 to 7 day shipping." Seeing that I was not going to move beyond this point with the drone on the phone I asked for a supervisor. I was then transferred to the "Complaint Department." Same clicking keyboard, same mindless response.

I HATE DELL!
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ETH2

[Tailmon]

I'd cancel the order do to Phailed promises of delivery. Refuse the order and keep the reciept and reverse the charges and use your money to get a different system from another company that has better service and is willing to support their product.
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Former employee of Dell and can say that they
definitely Suck!