Dell complaints

[writewaydesigns]

See: <a href="http://www.reuters.com/article/technologyNews/idUSWNAB624720081231?feedType=nl&feedName=ustechnology&pageNumber=1&virtualBrandChannel=0">http://www.reuters.com/article/technologyNews/idUSWNAB624720081231?feedType=nl&feedName=ustechnology&pageNumber=1&virtualBrandChannel=0</a>

Well, this article explains a lot! I bought a power house $3K laptop, including docking station, monitor, and wireless mouse, from DELL in August 2007, and it never worked! After several calls, emails, and documented chat logs, they sent two separate techs to troubleshoot and repair on-site.

The techs replaced the motherboard, CPU, and Memory , but diagnostics run on the hard drives displayed errors the techs had never experienced and didn't know how to fix. One of the Techs said I obviously bought a “lemon” and they’d seen it happen before.

Despite my extended warranty, DELL would not give my money back. After I got the BBB involved last month, they agreed to replace it with a NEW, not refurbished, laptop of equal or greater value...but never shipped the replacement because shipping is on hold until after the holidays.

What holidays? Christmas Eve, Christmas Day, New Years Eve, New Years Day, Boxing Day (??!!!???) WHAT?

They just informed me that shipping may be on hold even longer because of the excessive holidays coming in January and February.

The support person also said, "Everyone knows about Boxing Day. It's on the US calendar."

I suppose they'll keep making excuses until my extended three-year warranty expires in 2010.

Do you think I'll ever get my money back, or at least the approved "exchange"?
I'm not holding my breath.
Frankly, I was really shocked about the lack of quality and service. The company has obviously gone downhill. I don't appreciate losing the money, either, especially for what turned out to be a very expensive paper weight on my desk.

It was hard enough to be unemployed and to lose 1/2 my retirement in this economy, but my one tool for sending resumes and networking for full time employment was another economic drain since it was deemed completely useless.


Order Number: 788219015 Estimated Ship Date: 08/30/2007
Item Number Item Description Quantity Total Price
222-7945 Latitude D830, Intel Core 2 Duo T7700, 2.40GHz, 800Mhz 4M L2 Cache, Dual Core 1 $2,553.44
320-5301 15.4 inch Wide Screen WUXGA LCD for Latitude D830 1
311-5689 4.0GB, DDR2-667 SDRAM, 2 DIMM for Dell Latitude Notebooks 1
310-8713 Internal English Keyboard for Latitude Notebooks 1
320-5303 256MB NVIDIA Quadro NVS 140M Latitude D830 1
341-4569 120GB Hard Drive 9.5MM 5400RPM for Latitude DX30 1
310-8796 Standard Touchpad for LatitudeD830 1
340-8854 No Floppy Drive for Latitude D-Family Notebooks 1
420-4790 Windows XP Professional, SP2 with media, for Latitude English, Factory Installed 1
430-2274 Dell Wireless 360 Bluetooth Module for XP, Latitude 1
310-7956 90W AC Adapter for Latitude D-Family, Factory Tied 1
313-5044 8X DVD+/-RW w/ Roxio Creator and Cyberlink for Vista Basic/Business, Latitude DX20 1
430-2436 Dell Wireless 1390 WLAN (802.11g,54Mbps) Mini Card Latitude 1
310-8798 Resource CD w/ Diagnostics and Drivers for Latitude D830 Notebook 1
312-0536 9-Cell/85 WHr Primary Battery for Latitude D830 1
312-0493 9-Cell/85-WHr Additional Primary Battery for Latitude D531 1
310-7275 Corporate Nylon Backpack for Dell Latitude, D-Family Notebooks 1
310-9147 US - System Documentation Power Cord, Latitude D830 1
982-3762 Contract - Next Business Day Parts and Labor On-Site Response, 2YR Extended 1
986-7838 Dell Hardware Warranty, Extended Year(s) 1
982-7280 Contract - Next Business Day Parts and Labor On-Site Response, Initial Year 1
986-7847 Dell Hardware Warranty, Initial Year 1
373-0024 Factory format of 2nd partition is NTFS, for Latitude, OptiPlex, Precision 1
373-0020 Factory Enable 60GB Primary Partition, Remainder Secondaryfor Latitude, OptiPlex Precision 1
466-2909 WINDOWS XP STICKER, OPTI/PWS/LAT/INSP/DIM 1
310-7278 D/Port, Port Replicator for Latitude D-Family, Factory Tied 1
310-7287 90 Watt Additional AC Adapter with 3 feet Power Cord Latitude D-Family 1
430-2279 Dell Wireless 5520 Mobile Broadband (HSDPA) Mini-Card for AT and T, Latitude 1
310-8047 Dell Bluetooth Keyboard and Mouse bundle, English, for Latitude Notebooks 1
Subtotal: $3,019.44
Shipping and Handling: $0.00
Sales Tax: $196.30
Total: $3,215.74
_________________
DELL is EVIL.
from Write Way Designs, Inc. at http://www.writewaydesigns.com
for your communication needs!

[Apathy]

write,
Dhell has lied to you multiple times. To begin with, there are no excessive corporate holidays coming up in January or February. The exception to this might be in Malaysia where DHell's outsourced notebook manufacturing operations are located. But then again, there are probably exceptions to these exception to the tune of clauses in the contracts with the notebook outsourcers that call for a minimum daily production quota that has to be met or they will be fined.
The next fact is that January is the end of both the fiscal 4th quarter and year for DHell. So excessive holidays during January is financial suicide for DHell especially in the current economy.
The next fact is that Boxing Day is very rarely celebrated in the U.S. Last time I checked, this holiday was more commonly celebrated in the U.K. Besides this fact, there are multiple holidays in the U.S. that people celebrate but DHell employees do not get time off for.
So I would say that Yes DHell is "stonewalling" you until either the warranty runs out or you give up and go away. My suggestion to you is to step up your game and not only re-file a complaint with the BBB, but also file complaints with your State's Attorney General Office and the Fedral Trade Commission. Both of these last two complaints should get DHell's attention very quickly.
_________________
Q: How do you know Dell Management is lying to you?

A: Until proven otherwise, Assume EVERYTHING coming from Dell Management is a lie.

[poormanq45]

Money back is not an option.

THe D830 has the nvidia issue for one.

Honestly the D830 is normally a very reliable machine.

Give me until monday and i'll get you a number to call to get the system exchange truely setup.

[Rocke_T_Sinetist]

After saying nothing in 7 weeks, the OP is not likely to come back.
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

[poormanq45]

He's still here. Just got a PM back from him

Don't worry, he's being taken care of properly

[Rocke_T_Sinetist]

Always worth a try; doesn't cost anything.
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

[Tailmon]

Pootang? Please post the Number your passing out so I can confirm it.
_________________
Former employee of Dell and can say that they
definitely Suck!

[poormanq45]

[Muzer]

What? You mean you don't have boxing day in the US?

[100pcob]

The OP has a boxing day...it's the day he boxes up his dell and ships it back to them.

[Muzer]

Sorry about the resurrection by the way - I'm usually quite good at avoiding that on forums but I didn't look at the date this time for some reason :/

[sobaurs352]

I build computers for a living and never had so many problems as i do with dhell.I have a opticrap 320 that passes all diagnostic tests but will not boot ,unless you tap the f2 very fast and get in the bios. If it will go into the bios. Then i have another that does the exact thing, what are the chances that two opticraps have the exact same problem,one in two
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sobaurs352