Dell complaints

[hiwaystar]

Doh! Dell Has To Honor $15 LCD Price Tag In Taiwan

By Michele Masterson, ChannelWeb

4:17 PM EDT Wed. Jul. 01, 2009
It's Christmas in July for some Taiwanese consumers who purchased Dell (NSDQ:Dell) monitors online at the incorrect price of $15.26

The Taiwan Consumer Protection Commission Tuesday mandated that Dell fulfill orders for 19-inch monitors that were erroneously priced at approximately $15.26. The low, low price stayed on Dell's Web site on June 25 and stayed up for eight hours before the price was corrected to $228.84.

Not surprisingly, orders rushed in -- 26,000 people placed orders for almost 140,000 displays, according to CIO.com.

Also unsurprisingly, Dell refused to ship the heavily discounted monitors, leading to 471 complaints. The commission ordered Dell to sell one monitor to each customer at the $15 price, and offer "descending discounts" on additional monitors ordered, CIO.com said.

Dell issued an apology and said it will provide "reasonable discounts," that were not specified.
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I don't give a damn what it was desiged to do.
what can it do?

[Tailmon]

Buwhahaha! Fkn Dhell! Instead of handling it and sending 15 dollar monitors they want to fight and make the situation worse? Come on! They messed up! Pay the price and get good pr? Not Dhell! What a bunch of Idiotic fools.
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Former employee of Dell and can say that they
definitely Suck!

[Rocke_T_Sinetist]

"Messed up"? More likely deliberate. How many times has Dell offered 'unbelievable' values that turned out to be indeed unbelievable?

They thought their little disclaimer "not responsible for typos in advertising" would get them out of it. Like they thought answering the phone and telling people "there is nothing we can do for you" constituted warranty fulfillment in New York State.

First off, yeah right, typo my moogystink. What on the keyboard do $228.84 and $15.26 have in common? A . and a $.

Second, the legal dodges Dell derives from Texas law don't hold in New Mexico, much less Taiwan. The only thing that might save them from harsh judgement is the fact that they contract 'some' of their product through Taiwanese companies, although the actual work is done in Communist China. Dunno if that puts their Taiwanese pre-contractors in a political position to get Dell a slide in the courts.
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Rocke T Sinetist
as in, 'it doesn't take a...'