Dell complaints

[tompic823]

For all CD/DVD and Floppy(If anyone still uses/has them anymore) Drives- Simply say the device is enabled in the BIOS, it has power(it can open and close) but it doesn't read the media. Also say the device doesn't appear in My Computer, nor does it appear in Device Manager.

[tompic823]

To get a new Laptop Motherboard- Tell Dhell that after the Dell logo screen, you get the error message "The AC power adapter wattage and type cannot be determined. The battery may not charge." Then, if they ask you to go into the BIOS and tell them the error message listed under Battery Info, tell them it says "AC Adapter = Unknown device installed."
What this basically means is that our motherboard has malfunctioned and it isn't allowing the battery to charge. As for background info, the system will run off of AC power, it just won't charge the battery.

[ohwellDELL]

im not sure that you're post though Im sure cocked many an eyebrow...is helpful...because if a customer has a legit complaint...I dunno Dell may use this as an excuse, just a thought peace.

[tompic823]

I doubt anyone from Dell (who's going to use this against you) is seeing this. And even if they are, what are they gonna do? Tell you they don't believe you? They receive thousands of cases each day. I doubt they're going to start questioning each person based on this forum. As a side note, if all the guys at dell were aware of this, there would be a lot more posts (in other words, they'd be complaining on here too).

[Mirk0n]

OK I recently had a Optiplex 380 that was still under warranty. The fan on the power supply started making a noise so I called Dell to see about a replacment part. This only took about 2 hours to convince them that it needed to be replaced. They had me try everything under the sun. The breaking point for me was when they asked me to unplug all of the cables from the mother board and the back of all of the drives and take the actual power supply out of the PC and shake it to see if any of the screws had fallen into the motor. At this point I told the Tech that I wasn't going to do this and I was done with this BS. When I started to get upset and Typing in all CAPS (It was Dell Chat) the Tech finally said that they would send me out a new Power Supply. So maybe after a 2 hour chat conversation the techs will finally get tired of working with you and concede to the part. What a nightmare though.
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You can pick your friends and you can pick your nose but you can't wipe your friends under the couch!

[IdleWild]

LOL, again, something that takes 2 minutes of normal support takes 2 hours of Indian support. I wonder if they don't have a metric called "AHT" - average handle time, that shouldn't exceed ~20 minutes, nobody in my call center (pro support and core support for Workstations and Federal Government) would want to talk to you for 2 hours because of a freaking bad fan in the PSU, you'd get it right that minute. Some people say here that it's not about Indians it's all about polices and what "Michael" says to do - BS, polices are the same everywhere, it's just how you use your brain (if you have one) to apply those polices...

[imyrgd]

Does anyone have any idea how I can replace my CPU?
I intended to take the fan out and heat it up so it will burn the MB.
I have 30 days warranty (out of 3 years) left.
Thanks.

[incident_man]

Can't advise you to commit fraud, mate. Unfortunately, you're operating on the assumption that you would get warranty service, especially so close to the expiry date; I wouldn't make the same assumption.

If there's anything, DHell's phone answers excel at, it's stalling customers past the warranty expiry date.

If there's something genuinely wrong, call in and pursue that avenue. If you're in the US, get your state's Attorney General and the Federal Trade Commission involved if DHell refuses to honour a legitimate warranty claim. If you're outside the US, then get the appropriate governmental/legal entities involved. DHell may be able to stall individual consumers, but not governmental agencies so well.
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Oceania has always been at war with Eastasia.

[imyrgd]

Oh I though all the tips above are for replacing DHell's parts without genuinely wrong.

[Rocke_T_Sinetist]

They're for getting action when Dell is stonewalling legitimate claims.

A working MB can indeed be sabotaged, or the fault report falsified, but it wouldn't be ethical to publically outline the procedure to someone who didn't already know it.

Sorry, we're not here to defraud Dell, just to stop Dell from defrauding customers.
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Rocke T Sinetist
as in, 'it doesn't take a...'

[tompic823]

Actually, Rocke_T_Sinetist, one of the reasons why I started this thread was to give users with working parts an excuse to get them replaced. Dhell makes their parts so that they are guaranteed to fail, so why not extend your limited with those parts? Is it immoral? Maybe, but I feel I have the right to screw the company that tries to screw us so badly.

Imyrgd (and everyone else with a similar question)- Before doing intentional damage to any part, verify that Dell will replace it. You can simply go in their Live Chat and ask them, "Does my warranty cover..." If they say yes, tell them that is your issue (and then actually do it to your part). If they say no, say Thank You and think of another excuse

[Rocke_T_Sinetist]

Well thanks for clearing that up. 'Officially', propagating fraud is not the site's mission. But users, not the site, are responsible for their content and their use of it.
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Rocke T Sinetist
as in, 'it doesn't take a...'

[idrathernotsay]

Alright, so you think you know it's the processor when it says No Bootable Device Detected after POST and you want to call Dell and scream at the miserable person who you'll treat not as a human but as an animal.

You want a processor and that No Bootable Device Detected is your indication you need a processor...

Here's what you do.

Call up, be polite. Treat the tech respectfully. Sound baffled, truly baffled and state that you had your core IT or someone that'd sound qualified to replace the part swap it out with a KNOWN GOOD processor and that it resolved the issue.

We all know it's not the processor, but if you just keep pushing the fact that you had IT or if it's something like a hard drive or RAM or optical drive, you swapped with KNOWN GOOD, the tech will process it for you.

tl;dr -- Tell whatever tech you get that swapping a known good part fixed whatever your issue is.