Dell complaints

[grumble]

I am in my last weeks with Dell, after I finally found another job.

I just had to go.......I never ever worked for a company this rotten from the inside.
Dell still tries to put this nice picture to the outside world, but how can you if the inside is rotten as can be.

When I joined I was warned for the "Patricia Clan" (Patricia being Patricia Dunne, manager of the Expert Center.

Well they were right, either you belong to the clan, which even has it's own mailing lists in Dell (IEDUB_woman...) holds all the names belonging to this clan.

As an ex teamlead, I wanted to go for QL...... Gave my presentation, was told I was not taken, as I did not communicate properly. That is why half the floor is seeking my advice, than I was not able to make a presentation, where I made presentations to board of directors for eight years already, than I was not coaching enough......well you get the picture!!

The funny thing is that one of my QL's 8Peter Gorecki) is always copying wrk from others and gets a TAM psition. He also has been proven to alter cases after they have been closed, we call this fraud, his manager, Jean Crosbie calls this ..... nothing, she forbids people to talk about it.

And am I the only person this happens to.... NO, but obviously ony people in the clan do get the "higher" positions, peolpe who dare to give comments are OUT !!

Like the other teamleads, Joanne Duffy, Sandra Broughton and their manager Patricia, rules are bent whenever needed, documents never have fixed statements (QUOTE "otherwise we can not change them").

One colleague told them he wanted to leave..... and was refused everything from that point onwards. When he complained about that, he was told to get his stuff and leave the building.
The same happened with one of the TAM's. Put in an complaint and was fired on the spot.

Having done RDR scrubbing for several months, I was seriously aware of adaptation by teamleads of the data (I held my own records, which prove that)

I have never seen a company so rotten from the inside.

At the moment a lot of customers start noticing it, as the VOC drops (but we can "adapt" VOC or RDR data (and that is done on a regularly base)

But it is not only that....the quality of the servers is bad and gets worse. Knowing all the ins and outs of DSN and the PSQN's, I would not even advice a customer to buy a Dell PC or server. If you love your data, you are better of with a clone of $400 than a Dell server.

I will most certainly make sure that all Dell servers and PC's are removed from my new employers siets worldwide (he has over 2000 at the moment)

I Just have to WARN everybody reading this not to go and work for Dell Cherrywood / Dublin Ireland!!

It is bad for your health and you will most certainly do not gain any usefull experience from it (or IT)

And to Michael Dell, if you ever have the courage to read this, I just want to say, start cleaning up your company (if that is not already to late)!

[grumpybear]

damned straight they are rotten.

I#ve seen that fishwife (jean crosbie) shout at baby tam's desks, less than a month after they started.

I've known Gorecki to swear at the tech's and tams, with very foul language and being quite nasty as well as a big bully. It reminded me of a schoolzard 12 year old picking on grade schoolers.

and Gerritsen, one of their techs, is just a kiss-ass slimeball who sucks up and brownnoses his way into everything. And he sits showing a lot and doing little.
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those who live by the sword, get shot by those carrying guns.

[Rocke_T_Sinetist]

Thanks for posting these. One story is just an anecdote. 1000 stories that all say the same thing is truth.

For the benefit of outside readers--the way media does--could you spell out the full acronyms the first time you use them? More people would know what you're talking about. I worked there (in a lab), and most of the 3-letter doojiggies* go over my head when you're talking about callcenters.

Dell is unquestionably corrupt. It ALWAYS happens in large organizations unless efforts are taken to contain it. Dell either didn't know that or didn't care (I suspect the latter). But when it gets so bad that customers can detect it, it's too late, your reputation is shot and you'll never get it back. Who'd believe a proven liar?

(*Doojiggy is Irish, isn't it? I am, a couple generations removed.)
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Rocke T Sinetist
as in, 'it doesn't take a...'

[cherry]

In case you didn't know... Patricia (useless) Dunne is gone, asked to move to a TAM role , excuse me does that mean I'm being moved out of the way? Yes , I believe it does.... you are sidelined for being useless.
Did they finally figure out that when every real worker on the floor can't abide by her and she drives people to leave by the dozens that maybe there is a problem(with her not everyone else)????
Well it could be the Crowe has kept her around exactly for this purpose... now he buys himself more time to completely destroy Cherrywood and move the whole place out of Ireland.... hmmm
Just heard the good news 10% cuts across the board, maybe the tech fat will be trimmed and more TL's , QL's, case controllers and other wastes of space will get the boot (redundancy) , maybe they'll have people answer the phones now too, that is the idea of a support centre is it not?
Then why does only about 15% of the Expert Centre actually answer calls from customers? answer: we dont really care about the customer

[LittleMonkey]

I'm not sure I understand this - ? I'm an old techy - me thinks older than any on this string... vintage circa 94' Dell Bray. Cherrywood expert centre is f***ing legendary - you all rock - and sorry for any who have had to leave or lost thier job... that is not nice in anybodies book... the last note here is about a bad egg getting the boot - is that not a good thing! I don't work there anymore - but without question the best support team in the world - if not the universe - I'm proud to have (humbely) been a small part of it - hence possibly why they are growing hand over fist in enterprise....!

If tech support was a rock band - you'd be Led Zepplin...!

[huberthupe]

LittleMonkey you are right most of the guys are simply great but this thing has moved away from being an expert centre and is now no different to any other f@#~ing call centre around.
The experts get pressured into iditic production figures (thanks to tony F bass) I think. They even get told by their TL's (especially storage 3&4) to not provide help to customer if its out of scope (i mean actively holding it back the solution we know will work), even if it just one pointer to the customer would fix it.
Yes you are right we all rocked for a while but now the new guidelines (setup by notknowingnotcarringmuppets) stop the experts to do their job as they and I understand them. I think its really, reaaly sad because I liked to work their once.

[rustyboots]

Rocke is right about this just being one of many anecdotes about Dell management. Manipulation of data has been going on since I first started at Dell. (July '98 )
While not right, I guess it was overlooked while Dell was growing. Now that Dell is a "mature" company (lol), practices like data manipluation should be seen, for what there are: FRAUD and ealt with accordingly. But those who would do this are the ones manipulating the data.
Advice from what grumpybear did; KEEP copies of all data that you work on or pertains to you. While it may not help you keep you job at Dell ( do you really want to??) you can at least smile as you throw it back in their face as you walk out the door knowing you hold the truth. And keep those copies OFFSITE!!!!
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rustyboots (i use to slave at dell)

[huberthupe]

Looking at your location I guess you haven’t had the pleasure to meet Chris Zahorsky and his reporting giants. The are about as useful as a .22 in a bear hunt. The make up their stuff as they go along. They haven’t even heard of db design or normalisation. The most reports they use are hand-knit every morning, no usage of D3 there at all.

[cherryblood]

I saw a post here the other day from a now blocked user cherry which has obviously been requested to be removed by dell.