Dell complaints

mrmimages · Posted: Wed Jun 04, 2008 3:52 am Post subject: Stupid Ignorant Dell Techs!!!

I have a Dell Diminsion 5100 that has a bad power supply and when I tried to explain this to the far eastener on the phone that it would not even boot up, they wanted me to pay a system analysing fee of 39 bucks so they could do a remote assist...how can they do that when it will NOT turn on!! Wish to heck I had Mike Dell's email addy so I could tell hime what he can do with this P O S!!!!

EXps_tech · conscientious beginner Joined: 04 Jun 2008 Posts: 1

mrmimages,

Sorry to hear it, believe me, many of us feel for you.

easiest way is to simply ask for to be transfered to "spare parts sales" and you can buy whatever you have already determined you need.

or search google for a third party power supply "dimension 5100 power supply" and you'll find others to buy from, ofcourse there are no guarantees they will actually fit.

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1516

The $39 fee sounds to me like your system is no longer in warranty. If that's the case, then expect to pay for support.

Sorry, but it's been that way for years now. Nothing new.

babaloo · Regular Hater Joined: 17 Oct 2008 Posts: 13

for sure, why would Dell support a out of warranty system and if the caller is so sure he needs a PSU then just ask for it. The $39 id for tbl shooting...

Mele20 · Posted: Sun Oct 19, 2008 2:59 am Post subject:

babaloo · Regular Hater Joined: 17 Oct 2008 Posts: 13

You’re right, got off track. I was a Dell tech and what upset me the most was people calling and demanding I fix the system they broke or in this case a problem that was not a Dell problem.

I have a Dell Notebook, I called to have the AC adapter replaced. It would not work or charge the system. I had a back up Adapter that worked fine. Keep in mind I was a XPS level 2 tech. The guy the L1 punted to when they were unable to fix. The Dell agent kept me on the phone for 2 hours trying to fix it over the phone. I had swapped it for a known good part. No tbl shooting required. I even had a DSN number...