Dell complaints

oriley218 · one bitch wonder Joined: 08 Oct 2008 Posts: 3

OK. Me and my mom both ordered laptops from dell. She got hers a week ago and mine has been put on backorder for another month (go figure). So in that 1 weeks time my moms laptop is already messed up. Its an inspiron and they are not sure how to fix it over the phone. They wanted her to wipe the hard drive and reinstall everything. After two hours on the phone they gave her a call tag to send it in. With my XPS expected to be here in a month I am very worried and pretty sure I will cancel my order. But I need suggestions. Where can I get a computer that can do everything the $2400 dell XPS promised it could do. Please someone help me.

Rocke_T_Sinetist · Posted: Sun Oct 12, 2008 3:48 pm Post subject:

Gawd, whatever you do don't give Dell $2400! They implicitly promised your mom's laptop would last more than a week, and look what happened there. So never mind what they promised the XPS would do. It won't. A lot of the advertised features just aren't there, and other problems will likely arise to make the machine useless. Again, the phone people won't know what to do about it. They might give you another motherboard, or whole unit, that does the same thing. That's how it's been going with high-end Dells lately.

If mom's failed within a week, that's within the 21 day return period. Rather than fixing it, she should have returned it as defective for a refund and gotten something else. It may not be too late. If the invoice date is less than 21 days ago, call Customer Care--NOT tech support--and tell them you want to cancel the sale. That may work even though the computer is in the repair depot. But it won't work once the 21 days runs out.

Cancel the XPS sale before that happens to you. Go to a storefront computer store and have one put together. $2400 will buy a lot, built with real parts instead of stale Chinese fortune cookies like Dells are. And if anything happens to it, you have a live person you can take it to and have it straightened out.
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Rocke T Sinetist
as in, 'it doesn't take a...'

oriley218 · one bitch wonder Joined: 08 Oct 2008 Posts: 3

I am glad to say that I canceled the order for my XPS. Right now I am trying to find a better place to get a laptop from. There are not really any computer places like that though around here where they will build one for you. I was looking at the HP hdx18t and that looks good. I also hear that they make good computers. Also looked at Alienware but I doubt that is as good as they make it out to be. Please tell me what you think about the HP or give me another suggestion.

Rocke_T_Sinetist · Posted: Sun Oct 12, 2008 6:18 pm Post subject:

I wouldn't suggest a performance laptop at all. The more pizzazz they try to cram into insufficient space, the more unreliable it becomes, no matter who makes it.

Right, nobody I know of builds custom laptops on a local level.

If I absolutely needed portability, I would get a moderate-performance HP, Toshiba, or Sony. If I absolutely needed performance, I'd get a desktop. Compromises between size and performance sacrifice both, and reliability on top of that.
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Rocke T Sinetist
as in, 'it doesn't take a...'

Mele20 · Posted: Wed Oct 15, 2008 1:23 am Post subject:

Ranter · Posted: Tue Oct 21, 2008 10:43 am Post subject:

Dell may have promised you thw world for the price but seriously you're not going to get it

loismustdie · Regular Hater Joined: 26 Sep 2008 Posts: 13

Thats the experience my parents and dell had. Now they are both members of this site.