Dell complaints

nashdell · Posted: Sun Mar 23, 2008 8:36 pm Post subject: Dell Hiring In Nashville

After all the layoff's in Nashville of XPS support techs, they now are advertising to hire techs for Gold.
A number of the XPS tech support people have applied not to be called for an interview or turned down after a mock interview. A great number of the techs who have applied who were not called have followed up to be eventully called to a mock interview. These are season techs with certifications A+, Network+ and the like.
These folks are really good at what they do as I have had a number of them help other businesses out, where the current phone support has failed.

It seems Dell is hiring new people off the street for these positions.
Dell feels no obligation to hire back the people they have laid off.
Walk ins from the street will require training from the very beginning.
You all know how long it takes someone in tech support to start to get real good at what they do.

Dell just wants warm bodies answering telephones so they can fill the obligation of the appearance of tech support.

The laid off techs who apply may or may not be called for an interview.
If they are called for an interview those same Laid off certified A+ and Network+ XPS techs (who had great metrics) are then asked trick stupid questions during interviews (things about obscure dos commands) then told they failed the interview.

Dell does not recall laid off workers, they consider the laid off workers fired and expect them to start all over through the hiring process.

This of course is living with ambiguity and "The Soul of Dell"

Keep this in mind..
Dell gets relief from community sources in the form of money per new hire and the land they are on in Nashville is provided to them free of charge by the community.
I think all of this subsidy should stop immediately and I am working toward that end.

The powers that be are going to be getting an inside look at what Dell is doing with the local community's tax dollars.
Robbing the local school system, police services and roads to line Michaels pocket!

I say kick them out!
As I had said before Dell strip mines any community that they locate in.
The answer is simple inform your officials what they are doing.
Get their $$$$ cut off!
Let Dell pay their own way and raise their unemployment taxes through the roof!
The tax paying citizens in middle Tennessee and Texas are subsidizing this evil company!

This must stop!
_________________
The E in Dell and the E in Enron point the same way!

http://bitsnbites.org/dellenron.htm

Michael Dell: "I think that you’ve got to look at the reputations of the people that you’re going to go work for and work with. And say, ‘Do I believe these people, do I trust them?"

Rocke_T_Sinetist · Posted: Sun Mar 23, 2008 9:32 pm Post subject:

OSRI · Regular Hater Joined: 10 Oct 2007 Posts: 29 Location: A01

This post is a bunch of BS.

nashdell · Posted: Mon Mar 24, 2008 3:45 am Post subject:

OSRI

There were over 400 people laid off inside sources report closer to 600 in Nashville. I won't talk about Texas as that is a different story.
You may have a couple of people who were added to you team that were re-hired. Notice I said re-hired.
No reputable company dumps employees during a layoff then makes them re-apply for a job in the same sector they were in.
But what if that company is paid cash on the barrel head for each new hire?

Reputable companies call layed off workers back to work. They don't tell you to reapply for A job on line. Reputable companies don't call you in for an interview like they don't know who you are.
This is done for a reason and its $$$$$$$$$$$$$.

THIS IS A FACT there are a "sizable" number of people who applied and are certified. These are A+ and Network+ certified XPS techs who have been notified that Dell found other people more qualified for the job.
Now just who would those people be?
Can you tell me?
All of the people I interviewed were asked questions about memory requirements for Dos 6.22 in their interview.
They should be concerned about Microsnots Vista.
Dell has cursed themselves by selling an incomplete and ill conceived operating system.

THIS IS A FACT Dell turned those people away. Their metrics and numbers were great they were in the top of metrics in their teams prior to the layoff.

THIS IS A FACT Dell has hired more people off the street for Gold tech support while turning these people away.
The ratio is just enough to BS the local government officials into thinking that they really hire back laid off workers.

Do you really work in tech support? or are you employed by Dell management to call things BS when someone gets too close to home?

I suggest you poll your last training class and the current training class.
(just don't get caught asking too many questions and remember the ombudsman is just pretend)

In addition if you really do work in tech support and they find out you are posting to this website they will fire your ass! And that is no BS!
_________________
The E in Dell and the E in Enron point the same way!

http://bitsnbites.org/dellenron.htm

Michael Dell: "I think that you’ve got to look at the reputations of the people that you’re going to go work for and work with. And say, ‘Do I believe these people, do I trust them?"

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1492

So rather than reorganize the departments internally, Dell instead decides to go all shady and lay off hundreds of people only to hire how many back?

The saddest thing about all of this is the sheer volume of people that are actually applying for this dump, knowing that they are gonna cut people left and right for years to come. It boggles the mind to think that Nashville is so weak economically that people feel compelled to work for Satan's underlings in the midst of layoffs.

I'm astounded.

Rocke_T_Sinetist · Posted: Mon Mar 24, 2008 2:18 pm Post subject:

I spent a week there once, loved it.

But yeh, since Chet Atkins died and Dolly Parton moved to Branson, it's been rather a lean time.
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

Padawan2007 · Dances with Hate Joined: 24 Oct 2007 Posts: 134

Previous POST:http://www.ihatedell.net/forum/phpBB2/dell-lay-offs-t10528,start,15.html
In this I posted links to some jobs on http://www.careerbuilder.com - I searched for Dell and found a manager job that was for a department where one of my previous managers started/worked and was released in January and then two weeks later - there was a job on http://www.careerbuilder.com that was for his department at his location... face it - it was his job... and why you ask...?
My theory is — let go of the seasoned people who make some good money and re-hire someone straight off the street for half or near half that amount... saves a lot of money on OPEX... you just have to look past the... well you sacrifice knowledge...
Try it... look at http://www.careerbuilder.com and search for Dell and look at some of the jobs... it angers the dedicated and makes them wonder - why bother... one day I will be axed...
_________________
Released in 2008!

Rocke_T_Sinetist · Posted: Mon Mar 24, 2008 9:03 pm Post subject:

Knowledge only serves product integrity and customer experience, which Dell doesn't value in the least, they've proven that.
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

OSRI · Regular Hater Joined: 10 Oct 2007 Posts: 29 Location: A01

The re-hiring is because of attrition in GTS. GTS was fully staffed whenever XPS was laid off. Months later attrition has lowered the headcount to the point where they are hiring people again.

I don't see why it has to be some sinister plot.

Again, it sucks that they can't hire everyone. If they only need 30-40 people and 200 apply, somebody is going to get turned down. If dell really wanted incentive cash, wouldn't they be hiring by the hundreds instead?

Shoe · Posted: Tue Mar 25, 2008 2:30 am Post subject: The Future of DELL

Let's face it...Micky D doesn't give two craps about the folks that are laid off nor about the new hires, re-hires or who comes or goes. It's all boardroom buckaroos and the FYE profits that have to be reported to the shareholders. If the profit isn't there then the investment goes elsewhere. Then what happens???

When I signed on here in Ottawa I thought I would be working for a 'real' corporation. OOOOPS!

I walked in on my first day and I see the guy running the XPS dept is the same fool who lost the contract for an outsourcer by screwing up and not being able to get his crap together. Then I hear from Dick Hunter that Ottawa is a premier site and all further XPS expansion will be there. So, when the email went around welcoming Salt Lake City on board as the 'new' outsource partner for the XPS line it didn't take a Rocket Scientist (sorry!) to see the writing on the wall. The best thing to do was take that ride for as long as it lasted. Well - now we know how long it lasted. And I am sooooooo grateful to be away from all the bull and sheer rank incompetence.

The vaunted stack-ranking system is completely erroneous and if it mattered more than a hill of manure to them they should pull a full audit on their stars and see that they simply aren't doing their freaking job. They learned the system and then figured out how to get around it. Great for the customer service. Service??? That's also a term that's used for bulls screwing cows. In Dell's case, it's doing the same to the customer.

Let's face it, if they could train monkeys to follow DSN and pay them in bananas, some bean-counter in Round Rock would try to figure out how to get a donkey to do it for grass. And yes, boys and girls, it's all off to foreign shores again so you may want to start looking now. Before it's all sewn up.

As you can see by my name, my shoes haven't failed me yet.....

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1492

Well that seems to be a long held standard in Delltopia - if it fails miserably the first time, wait a year or two and then fail again.

Their outsourcing campaign cost them dollars and stock price, not to mention customers. They failed.

So now they wait a couple years and then rinse and repeat.

Idiots.

TNTech · Posted: Tue Oct 07, 2008 6:23 am Post subject:

Ive heard rumors a few people I knew in XPS were rehired, but with all this gold support hiring you know that in about 6 months or so theyll eliminate that dept and send it to habib in India I would NEVER go back to Dell after being laid off last year. Not that I had any bad experiances working there when I did but Id always be wondering if I had a job when I come in