Dell complaints

[umiwangu]

Hi,

Stumbled across a link to this site on another forum, widescreengaming or something like that. My experience with Dell is mixed. My brother had a Dell 3000, and it wasn't too bad. We live in Africa and computers are difficult to get, so we're just thankful for anything. He did just unload the 3000 for $900 to some business. He wants to upgrade to the e510. He just uses it for schoolwork and light gaming.

I have worked on computers some and I'm not really that worried about their poor tech support.

My sister just got an e1505 as a gift, and I think the first thing I will do with it is do a clean install of MCE (yes, I ordered the OS cd).

My dad is also looking at getting an e510, upgrading from a homebuilt Duron 700Mhz. (Yeah, it sucks) He just does a lot of spreadsheets, email, administrator stuff.

I also was thinking about upgrading to an e510 (have a desktop replacement laptop right now, ECS A-928), but I decided I wanted something much more upgradeable, so I will build my own.

Maybe I will learn enough on this forum to turn me off Dell. I'm looking forward to browsing.

Seth

[Ms_Louise]

I found you all after spending over 2 hours on Dell Chat today and still not getting a resolution to my issues. I am hoping that if employees and managers actually read this perhaps they will move toward fixing this issues within Dell.
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Why the heck did I buy a DELL???

[paul_dellcc]

[Ryudo]

T_T i found this website off of wikipedia.org after looking up some stuff on dells cause my dad plans on buying me a dell laptop for college. T_T i dont wanna dell!

[tga]

Well, I am here from searching complaints on Dell service.

I spent over 5 HOURS being on hold, diconnected, dealing with someone who knew NOTHING about the system and what to do and being transferred between various tech support people, only to end up back where I first called. This is Rediculous..

To make things worse, I simply called to get assistance with upgrading to vista because when I used the disk DELL sent me to upgrade it blue screened my computer, but I had it running again but was missing some original things my computer came with. The 3rd person who finally chose to talk to me (after I had been disconnected once and went BACK through the hold process, of course no one called me back,,, haha)this person said he would just restore the computer and had me reinstall the setup and then call back to the CORRECT person to finish. When I called back and simply needed to put the drivers back in the dude was so dumb that he could not even get the drivers back on right and NOW I can not even access the internet and finish installing. After almost 2HOURS of him trying to FIND the wireless drivers he NEVER GOT INSTALLED, he said he had to ask his supervisor AND HE HUNG UP ON ME AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I gave him 5 minutes to call back and then I called again... This is midnight now and I was left on hold until 1:45AM and then I was sent back into the initial call loop(if you need technical support press 1)!!

I knew they were ignoring my call, but wanted to see just how long they would leave me there,,, so the answer was indefenitely I guess.

I am so steamed right now that I wish I could return the computer if this is the support Dell has. I just got the computer in Jan and am regretting it.

That as REDICULOUS.. and now I have a new computer and have to borrow someone elses to get online..


I am steamed.

TGA

[FallenAngel]

There's hope!

Goto the Dell website, and look at the very bottom of the page. There's now a link that you can use for "unresolved issues". It DOES get monitored and I'm sure that someone would be all over your case.

In the good way

[swan]

currently working with OTS dell,i'm not so sure that i really hate dell but i love to working with them but anyhow we are having problem cause some of them not really over taken dell product.

DTS not facing the customer react but we are having with a lot of sucks attitude so problem can solve but need to improve the dell product very soon.

better play save...
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Dell technician will help customer what going on but 1800 num is boring to hear troubleshooting style.....

[NoRulez]

He he... some intersting views, positive and negative...
Stumbled here from the "tongue-in-the-cheek" Wikipedia "Uncyclopedia.org" - now there's some real gripes!
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You are what you believe! Be the Reason! Take pride in what you do!

[tlorang]

I've been waiting for 45 minutes for a technical call back and I whish from the bottom of my soul that I could go back in time 3 months and NOT order my new DELL.

I went on a search about customer satisfaction for DELL, something I should have done earlier, and found a on-line article that mentioned this site.

Truth is that I've owned a several DELLs and bought them for my Daughters when they went to college and I never really had any bad luck but this last one makes up for it. And the frustrating thing is that when I try to speak to someone about my frustrations or even write a letter I get no response that even indicates that they care about me as a customer or that they even want me to buy another DELL computer.

Reading all the posts tells me that my experiences are not unique so I won't even bother to repeat them here. Just know that it has involved failed hard drives, patronizing and condescending tech support, financial services from hell, misleading infromation from sales, tech support hang ups and no satisfaction at all.

Has anyone ever successfully returned a DELL product for a refund?

Thanks,
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Tim

[Apathy]

[tlorang]

Thank you Apathy.

I suspected as much. It is just amazing to me that a company like Dell could be so clueless about customer support. And I used to be a fan.

My intention is to pay off the DFS loan quickly and I will use the "My Shit's Busted and I Need Help Fixing It" section because what seem like simple things takes HOURS to fix on Dell's technical support calls.

Thanks again,
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Tim

[maod]

Per recommendation... moved to Why Employees Hate Dell

[FreeSpoken]

I found this site by looking for information Dell seemed hesitant to provide on Qualxserv i.e. contact information in case I missed their call, plus I wanted to find out how big the company is and where all they are located. This was done as Dell tech put me on hold. Below Qualxserv's Google link, I found this site and was intrigued, decided to take a look. When I saw what was being said about this company I showed it to the tech when he got back. He also was intrigued enough to take a look.

As a side note, this same tech said he'd call back today, but instead someone else called yesterday to say they would call again today to see if Qualxserv had set up an appointment yet. Hmmm, why do they need to ride herd on this company I thought, and why replace the tech I was working with, same one who said they'd take ownership of my repair and said they'd send an email which I could contact them through which didn't work. So now my case number has been changed, the original tech vanished, and I've been given a phone number and extension to call that also probably won't reach the person who had called. Got to love Dell, they know what they're doing and are determined to keep the consumer confused while bouncing us around like we don't have any choice in the matter, and we don't. Every time they pull this cra* I let them know I'm on to it at least! By now I'm on their 'difficult to BS' list which suits me fine.