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MADMATAGAIN
Dances with Hate
Joined: 08 Jun 2006
Posts: 110
Location: CLEVELAND
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 Posted: Fri Mar 14, 2008 8:15 am Post subject: CANADIAN tech support!! |
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Decision makers!!! Please do not get rid of our tech support hosers from the great white north!! They are awesome and they are our friends!!!!
I put them right in line with good old Texas!!! Texas and Canada can not be beat!!!!
They are worth a few extra dollars!!! Just pass it on to the customer!!!
They won't mind!!
And those dang 1330m/1530m's should not be considered field serviceable IMHO!!!! 
Keep up the good work Dell.
Whats up everyone. 
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System of a Down=this generations Beatles.
MORE COWBELL!!!
Winter sucks!!!!!!
X-H2o.com
"Dell is still the best way to go at this point in time for most users and for sure most businesses"....Me. |
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MADMATAGAIN
Dances with Hate
Joined: 08 Jun 2006
Posts: 110
Location: CLEVELAND
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| Posted: Fri Mar 14, 2008 2:08 pm Post subject: |
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And Mississippi was great too!!
WTF! 
_________________
System of a Down=this generations Beatles.
MORE COWBELL!!!
Winter sucks!!!!!!
X-H2o.com
"Dell is still the best way to go at this point in time for most users and for sure most businesses"....Me. |
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fandango
conscientious beginner
Joined: 21 Apr 2008
Posts: 1
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| Posted: Mon Apr 21, 2008 11:55 pm Post subject: yea Canada |
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| Tech support for Compaq after 2 AM was via Canada and so for important server issues my nights were very late but the resolutions were quick and pleasant. My recent calls to Dell start with a call director not in India but the end result is always India. Nothing against India but the end result is always a failed attempt at a resolution. |
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FallenAngel
Super Hater
Joined: 21 Feb 2006
Posts: 1492
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| Posted: Tue Apr 22, 2008 2:30 pm Post subject: |
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Knowing some very highly skilled ethnic workers (yes, most of them Indians), it was always clear to me that there are so many out there, but they're not concentrated where they need to be or are allocated to be.
IMO, the foreign workers that we are now forced to deal with globally, well it's hit and miss with results. If you're lucky you'll hook up with one of the skilled ones. Predominantly though, we mostly seem to end up with underqualified script readers that have enough technical knowledge to fill a thimble halfway.
I thank my lucky stars each day that I don't have to deal with them as often as some or most do. I'm patient to a fault, but my patience has limits just like anyone else's, and when it's gone, it gets ugly in a hurry. If I had to call technical support for this issue, or that issue, and got stuck with a script monkey, I'd probably just want to chuck myself out my window out of frustration alone.
They're (Indians) not all incompetant overseas. Even the qualified ones are just as likely to be saddled by policy and procedure to prevent actual resolution or results. It's not so much "them", as it would be the company making it impossible for "them" to supply what is needed. |
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MADMATAGAIN
Dances with Hate
Joined: 08 Jun 2006
Posts: 110
Location: CLEVELAND
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| Posted: Mon Apr 28, 2008 9:25 pm Post subject: |
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Actually Oklahoma seems to be awesome too so better here in the states I guess. But I love Canada too!
I'm torn here but US is best I guess
_________________
System of a Down=this generations Beatles.
MORE COWBELL!!!
Winter sucks!!!!!!
X-H2o.com
"Dell is still the best way to go at this point in time for most users and for sure most businesses"....Me. |
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Rocke_T_Sinetist
Moderator
Joined: 26 Aug 2005
Posts: 2608
Location: DFW airport
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| Posted: Mon Apr 28, 2008 11:03 pm Post subject: |
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Oklahoma speaks English. Mostly. I lived there.
India speaks English too, when they want to. Dell contractors offer them little if any incentive. Almost nobody works for Dell-sub-India longer than 6 months.
Dell operational policy prevents them from being helpful even when they want to be. The contractor's hiring policy accepts anyone who can point-and-click and read back what pops up on their screen.
If you put Americans under the same set of ludicrous, anti-customer constraints, you'd get about the same results, just with a differennt accent.
There's nothing wrong with India.
There IS something wrong with Dell.
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Rocke T Sinetist
as in, 'it doesn't take a...' |
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FallenAngel
Super Hater
Joined: 21 Feb 2006
Posts: 1492
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| Posted: Tue Apr 29, 2008 1:13 am Post subject: |
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| Amen. |
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n00bs
one bitch wonder
Joined: 19 May 2008
Posts: 3
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| Posted: Mon May 19, 2008 5:02 pm Post subject: |
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| Rocke_T_Sinetist wrote: | Oklahoma speaks English. Mostly. I lived there.
India speaks English too, when they want to. Dell contractors offer them little if any incentive. Almost nobody works for Dell-sub-India longer than 6 months.
Dell operational policy prevents them from being helpful even when they want to be. The contractor's hiring policy accepts anyone who can point-and-click and read back what pops up on their screen.
If you put Americans under the same set of ludicrous, anti-customer constraints, you'd get about the same results, just with a differennt accent.
There's nothing wrong with India.
There IS something wrong with Dell. |
i work for dell now, and we are put under bullshit scripts. you dont have to be a monkey and read them, but you do have to get the service tag, email address, first and last name, and call back number on every call which does annoy customers who are in a rush. |
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lta
Regular Hater
Joined: 06 Aug 2008
Posts: 20
Location: noneya
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| Posted: Wed Aug 06, 2008 11:18 pm Post subject: |
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| I have been one the phone will dell for over 17hours. never got anyone who was not in india. i hung up and hit redial many times hoping to get a usa/canada person. NOPE! i don't think they exist. it's all india now and it SUCKS! they are ignorant and reading from a manual. idiots. |
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FallenAngel
Super Hater
Joined: 21 Feb 2006
Posts: 1492
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| Posted: Thu Aug 07, 2008 9:49 am Post subject: |
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| lta wrote: | | I have been one the phone will dell for over 17hours. never got anyone who was not in india. i hung up and hit redial many times hoping to get a usa/canada person. NOPE! i don't think they exist. it's all india now and it SUCKS! they are ignorant and reading from a manual. idiots. |
You're correct, almost. I believe 90% of the workforce is now overseas, with the rest barely hanging on in North America. Those final few locally won't last much longer I suspect. |
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paul_dellcc
Super Hater
Joined: 04 Oct 2004
Posts: 1960
Location: Buenos Aires, Argentina
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| Posted: Mon Aug 18, 2008 10:28 pm Post subject: |
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| lta wrote: | | I have been one the phone will dell for over 17hours. never got anyone who was not in india. i hung up and hit redial many times hoping to get a usa/canada person. NOPE! i don't think they exist. it's all india now and it SUCKS! they are ignorant and reading from a manual. idiots. |
Rocke's been clear enough, but as I said in another topic, a good relationship depends on the customer too.
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I see DELL people!!
If we don't remember our past, we can't understand our present and we can put in danger our future... |
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