Dell complaints

karaldesdesdan · Regular Hater Joined: 03 Jul 2008 Posts: 20

I am so glad I found this forum and have to warn customers of Dell to avoid the problem that I faced with them. I haven't read other complaints but I will give you mine and hope it helps someone in the future.

I recently (2 years ago) purchased a Dell XPS system. About a month ago my system crashed and I couldn't find my install disks (and don't even remember if I even had any when I got the system.) I called up Dell to ask for some replacements and they told me it would cost me 39.99 to get them. I told them all i had to have were the disks and nothing more. They told me that there was no other way.

After I stupidly paid up the money they transferred me to another area where a very nice man was supposed to change my shipping address from my old home to my new home. He looked at the order and told me "These disks are free. Why did you pay?" I was shocked. He told me that I had paid for tech support and the disks were free. I asked to be transferred back but he was kind enough to make a "trouble ticket" for me. I was transferred and promised my money back. I called almost every day with everyone promising me my money back. A day ago I called back (for the last time) where I was told that the money I paid was "non refundable." He also told me that "he could have sent me the disks for free." I was so pissed and I know, being that english was his second language, that he didn't realize he just basically told me that I paid for a free product once again.

He wouldn't budge. I know that 40 bucks isn't a whole hell of a lot but its the PRINCIPLE. I wonder if I can call up my bank and ask for a reversal of the charges. May be worth a chance.

oh, By the way, after the last guy told me that he couldn't do anything for me, I asked to speak to his supervisor. He told me I would wait a very very long time to speak to him and told him i have a speaker phone so don't mind waiting. I was on hold for 3 minutes before I was hung up on.

AngelusDaemonicus · Dances with Hate Joined: 08 Mar 2008 Posts: 111

Welcome to I hate DELL.
And welcome to Made in India Tech Support, where "Boopinder" just conned you out of 40 bucks so his numbers look better and he doesn't get mowed-down by an AK-47 for not slaving hard enough.

Guess you reckoned by now, DELL sucks ass.
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"One man's garbage is another man's DELL."

karaldesdesdan · Regular Hater Joined: 03 Jul 2008 Posts: 20

I called my bank and they "temporarily refunded" the charges. Funny that the bank agent told me that he has had to do this a few times with other customers. I don't know if he was thinking out loud but he said "Wow, I guess Dell isn't so good with customer care."

I will wait for what they figure out but I told them that my "trouble ticket" that they made up states that they would refund me and that they never did. I gave them the ticket number but know that it will be just my word against theirs. All this for 39.99.

Rocke_T_Sinetist · Posted: Fri Jul 11, 2008 2:16 pm Post subject:

That's just it. Dell is so unethical, to them it's worth screwing people over for $40. Name another retailer who would do that. There isn't one. That, and crappy products, is why Dell is losing their customer base faster than their ad campaigns can bring in new ones.

They got away with it for a while. But when it gets to the point the banks and credit card companies go "Oh, Dell, yes we've had that happen to a bunch of customers", word has gotten out: Dell is rotten to the core.
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Rocke T Sinetist
as in, 'it doesn't take a...'

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1492

The word's been out on Dell for quite some time now. The difference now being, people are actually noticing and acting on it where in the past they just shrugged.

paul_dellcc · Posted: Sat Jul 12, 2008 5:41 pm Post subject:

incident_man · Posted: Mon Jul 14, 2008 10:14 am Post subject:

True, the outsourcers themselves don't deserve the brunt of the blame. If DHell wouldn't make such crap products, be focused on milking every dime out of each customer, and make it so that their employees were penalised for solving the problem, then DHell's customers wouldn't be so pissed off. But of course the MGC that DHell is can't stand to spend a buck on fixing things, so I place the blame solely on DHell itself and their crap policies and products. They're reaping what they sowed.
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Oceania has always been at war with Eastasia.

Rocke_T_Sinetist · Posted: Mon Jul 14, 2008 11:05 am Post subject:

karaldesdesdan · Regular Hater Joined: 03 Jul 2008 Posts: 20

Well, it turns out that I used the customer complaint form in dell and got a response that my money has been be sent back to my account and that it will take a few days to process. I'm still not convinced AND I'm still upset that it took me 2 months of phone calling to get this resolved. Not only that but I also had to call up my bank to reverse the charges as well.

So what I'm saying is that I'm glad I'm getting my money back (I'll be completely convinced when its in my account) but upset as hell for having to jump through so many hoops to get it.

****Dell has processed your credit, and the credit has been sent to your financial institution. Please be aware that there may be up to a 5 business day delay before this credit becomes visible to representatives at your financial institution.

Please contact your financial institution with any questions about the posting of this credit to your account.****

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1492

Depending on the nature of the credit, it generally takes 3 business days to process. Giving themselves 5 days is common.

karaldesdesdan · Regular Hater Joined: 03 Jul 2008 Posts: 20

Well, I got my money back. Took way too much time and effort though.