Dell complaints

Commendatore · Hates with a Vengance Joined: 10 Jun 2008 Posts: 80

Everybody at Dell Inc has their head up their asses. I bought a new Dell computer 5 months ago, paid good money for it, and it didn't come with the parts I ordered and worse, generates blue screens on a daily basis.

Getting this resolved with the people at Dell has been a nightmare. I have a log I kept with dates, names, and notes from 193 phone calls! And countless of emails. At first they replaced the parts that were wrong. Problem was they shipped the same wrong parts (this time marked refurbished on the box) 4 times. As for the blue screens, they had me reinstall Windows 3 times. They still couldn't figure out exactly what was causing those blue screens. Technical support finally told me it must be a hardware or memory related issue.

Then they sent me a replacement. The replacement computer had the wrong parts too! Toltally different than what I ordered. What the fuck kind of shit is all that? When I complained, some momo at Dell told me that the factory builds the computers with available parts they have at hand because they buy in bulk. I don't give a damn what they do! I want the parts I ordered and paid for! Now I asked for a refund and they told me it would take 30 days and a 15% restocking fee would be deducted. Are they fucking shitting me or what!?

Are the people at Dell smoking crack over there at work or do they just get pleasure from being sadistic to people and screwing them over? I don't know how Dell employees can live with themselves or sleep at night the way they treat people like that. I guess their conscious doesn't bother them, mean bastards. All they give a damn about is their lousy jobs so they do whatever bullshit to customers their bosses order them. I wish their bosses order them to jump off a fucking bridge, the miserable rat bastards.

I'm going to get satisfaction. They will suffer consequences. First, I'm going to sue Dell Inc in court and every Dell Inc's Technical and Customer Support person I have dealt with. Make them pay a lawyer to defend and to move that the case be dismissed because of the arbitration clause in the terms of sales. I'll fight that, throw more motions at them, schedule hearings and make them spend more money on their lawyer. Then if the case is dismissed, I'll demand arbitration which Dell has to pay for according to the terms of sales. I'll drag that out and if I lose, I'll move for a trial de novo. I'll never stop. I'll make them spend 10 times more than what I paid. But I doubt I will lose. I got the evidence to back me up. I was wronged and I'm in the right. And in the meantime, I'll get my story out to the media, the Attorney General's Office, my congressman, and my senator (state and local).

Heard of David and Goliath? Dell is going to get a taste of David's slingshot right in their balls.

Rocke_T_Sinetist · Posted: Fri Jun 27, 2008 6:45 pm Post subject:

Every victim of Dell's crap feels the same way. Good luck reaching resolution.
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Rocke T Sinetist
as in, 'it doesn't take a...'

Commendatore · Hates with a Vengance Joined: 10 Jun 2008 Posts: 80

Thank You Rocke.

AngelusDaemonicus · Dances with Hate Joined: 08 Mar 2008 Posts: 111

Sue the fuckers. Once their legal dept gets a lawyers letter, watch how fast they fix your issues.
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"One man's garbage is another man's DELL."

0886 · Posted: Sat Jun 28, 2008 12:12 am Post subject:

I will look for you in the news Rolling Eyes

Commendatore · Hates with a Vengance Joined: 10 Jun 2008 Posts: 80

Have no doubt 0886, and you can take this to the bank:
I WILL hold Dell accountable and I WILL make them suffer the consequences for the wrongdoing they did to me.

It's Dell you're going to see in the news.

0886 · Posted: Fri Jul 04, 2008 5:59 pm Post subject:

I WILL, I WILL.... blah blah blah blah, have not yet (yawn)

HellResident · Dances with Hate Joined: 20 Nov 2005 Posts: 123

Yes....yes we are sadistic bastards. It gives us more pleasure than you can possibly imagine to hear some whiney git threaten to sue, because Dell has it's legal bases covered. Go for it...I dare you...

No one at Dell is going to fix your issue ever. Well maybe if you sue some manager might get back to you, but even the managers dont give a rats ass about you and though they may promise to fix it, in the end, they dont have the power, because as much as they might want to, they dont do the actual work. Someone else does , some sadistic bastard like myself who again doesnt give a rats ass about you or any other dell customer and who's going to follow policy and screw you over and over and over again.

If I were you, I'd take the return 15 % restocking fee or no. Dell already has your money, and more lawyers on staff than they ever need. NO need to spend money for them when you already have them here!
And sue the employees? HA!!!!! do you even have a single last name? You really think Hell is gonna give them to you? And even if you did...even if you won ( which is so unlikely it's incredible) Hell doesnt PAY THEM ENOUGH for you to ever collect! Nor do they pay them enough to give a rats ass about you or the piece of crap you bought from Dell...in fact...they only reason anyone answers the phone at all....is because we are sadistic bastards and Hell likes to listen to you whine so we can feed our sadistic glee....

You didnt do your research did you? Did you see how many customer complaints there are on Dell? You think more than a few of em havent threatened to sue? Hell I've had that threat at LEAST 5-6 times a day for years.....still waiting on that paperwork from the courts! Hey I know when you do file it...let me know...so I can arrange a countersuit and sue YOUR ass for being such a dimwit and buying a Dell in the first place! HAHAHA

HellResident

Rocke_T_Sinetist · Posted: Sat Jul 05, 2008 11:18 am Post subject:

Look, HR. I know you've got a shitpot full of hostility toward customers. What kind of phone person would you be if you didn't? But save it for the queue. This is not the place for it.

You can objectively point out where they're mistaken, or why what they plan won't work. But you can't call them dimwits just for misplacing their faith in Dell as a vendor. Dell spends 10s of $M on advertising to buy that faith, misplaced though it may be.
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Rocke T Sinetist
as in, 'it doesn't take a...'

HellResident · Dances with Hate Joined: 20 Nov 2005 Posts: 123

Nuff said, I couldnt he;p poking just a LITTLE fun considering the tone this guy has taken. The company is 100 % responsible for what goes on at dell...not the employees beyond doing the job they are told to do.

HellResident

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1493

Like with any company, the employees are merely unwitting pawns.

Blaming employees for a company's mistakes would be like blaming the sun because you got a sunburn.

Sun=company
Sun rays=just doing what they're told to do
You=ignored warnings and went outside with no sunblock

Rocke_T_Sinetist · Posted: Sat Jul 05, 2008 12:01 pm Post subject:

Yeh, "gonna sue the employees" is pretty farfetched. But you know what they say, hell hath no fury like a customer burned. His lawyer will straighten him out on that, first thing. Second thing, the lawyer's fees versus what the client stands to gain.

I spoze my point was, you can't put out a burning customer with more fire. The reason I said anything, was that the board wants customers to unload, without repraisal. It's our atmosphere here.

Employees are encouraged to unload on the company, but not the customers. Even if they're wrong, their wrongness will become apparent to them in due time.

I would have said that one who wanted 2 out-of-warranty replacements was wrong, but she went through the procedures and got them. Well, got promised them, anyway.
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Rocke T Sinetist
as in, 'it doesn't take a...'

HellResident · Dances with Hate Joined: 20 Nov 2005 Posts: 123

who said putting the customer 's fury out with more fire was the goal at all? It's much more effective to incise them just enough that they keep on going and Dell actually has to DEAL with them, rather than their just getting frustrated after an initial blowup then disappearing once their frustration has come to an end.

Hell Resident

Rocke_T_Sinetist · Posted: Sat Jul 05, 2008 12:31 pm Post subject:

Up to them, how much steam they contain. If they blow it all out here, at least it's gone. If they take it to a lawyer, or the state AG, or the media, or just pursue it through channels, that's good too.

Seems one of the better ways to get resolution to an issue that has become dead end, is broadcast email to Dell higher-ups, CC'd to computer and business magazines. I think the mechanism is that if the media calls the higher-ups and says "what was the outcome of this case?", they can say "we took care of that for the customer" and the customer will verify that they did. The H-Us can't very well say "what case?" when the media has their name on the email, and can't lie about it if the customer is contacted for verification.

If there's anything Dell is shy of--much shyer than they are of lawsuits--it's the light of day.
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Rocke T Sinetist
as in, 'it doesn't take a...'

kimberlemae · Posted: Sat Jul 05, 2008 4:11 pm Post subject: