Dell complaints

Licky_201 · Posted: Mon Apr 14, 2008 9:25 am Post subject: Dell Financial

It's Monday morning and I'm sitting here bored....so I have a question.

I have no intention of every purchasing a Dell product again but was thinking about applying online to Dell Financial just for grins. If I do this and i'm approved but make no purchase (I figure Dell Financial needs the practice) is there any downside that I should be aware of? If I establish a line of credit with Dell, are they going to be calling daily?

Rocke_T_Sinetist · Posted: Mon Apr 14, 2008 10:10 am Post subject:

Dell Financial accounts are subject to internal fraud. There are cases on record of people being charged out of the blue for things they never ordered. And you already know Dell's response when things go wrong--stonewalling. So when you get a bill for $2000 for something you didn't buy, it's impossible to get the charge reversed, and they will sic a collection agency on you to get you to pay it.

I'd say that's a downside.
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

CLCP4ME · Regular Hater Joined: 29 Feb 2008 Posts: 30

Licky_201 · Posted: Mon Apr 14, 2008 10:14 am Post subject:

Ok thanks guys. I guess I'll just stay bored but I was really looking forward to messing with the people at Dell Financial.

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1493

I just made a post that said that was the whole reason I got one for myself. I expect Dell to screw me some way eventually, and I look forward to it. Nothing gets me going more than a good scrap.

Licky_201 · Posted: Tue Apr 15, 2008 6:41 am Post subject:

Gosh FallenAngel we have alot in common....I enjoy a nice scrap myself. If I was younger I would hit on you. Just think of the vision of us later in life, sitting in our rocking chairs giving Dell, Sprint, Comcast and others Hell! Twisted Evil

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1493

suzanne_cady

People in India should not be working in Dell's financial dept. They don't know what the hell they are doing and each time I call I demand to speak with a US rep.

DELLapidated · Regular Hater Joined: 02 Apr 2008 Posts: 23

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1493

It's not just Indian reps that do that - it's primarily overseas in general with heavy emphasis on outsourced centers...that sell your info I mean.

prior · Posted: Thu Jun 05, 2008 1:10 pm Post subject:

DellCanBiteMe · one bitch wonder Joined: 12 Jun 2008 Posts: 4

lets not forget the 21% interest rate they charge as well. If you want to get some credit, open a card with someone that offers 10% or so... Very Happy

lta · Posted: Wed Aug 06, 2008 11:03 pm Post subject:

well well other people have my problem. guess what? when you try and pay your bill online you can't! you get a message that says "check back in 15 minutes." well that 15 min message is ALWAYS there. then you call to pay your bill on the phone and they charge you $10 for that!!! A$$ES! deliberate stonewalling to make extra money.

i even have an email from dell that says they are ware of the problem...but do they fix it??????????? no!!!!!!!!!!!!!!!!!!!!!!!

NEVER again!

ptiwari · conscientious beginner Joined: 23 Aug 2008 Posts: 1

I was cheated by Dell Financial Services for a part (Laptop Battery) that I ordered in May 2008. The customer service representative asked me to switch over to the Dell Financial Services asked me to open up a credit account to get a better deal. However, I did not receive the product and was charged for it. Also, I got a letter from Dell stating that I have a problem in my account for which the services have been declined. The Dell debt collection department kept on harassing me to pay back the money owned without spending time with me with respect to find out why I didn't receive the part. They kept on calling me with black calls from India. Finally, I decided to pay back the amount owned along with the penalty to get rid of Dell. I have been quite surprised to know that I am not unique here. NY state has filled a case against Dell for cheating customers by not providing them the promised services. I will not buy a product from this company any more.