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mrmimages
conscientious beginner
Joined: 04 Jun 2008
Posts: 1
Location: Texas
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 Posted: Wed Jun 04, 2008 3:52 am Post subject: Stupid Ignorant Dell Techs!!! |
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| I have a Dell Diminsion 5100 that has a bad power supply and when I tried to explain this to the far eastener on the phone that it would not even boot up, they wanted me to pay a system analysing fee of 39 bucks so they could do a remote assist...how can they do that when it will NOT turn on!! Wish to heck I had Mike Dell's email addy so I could tell hime what he can do with this P O S!!!! |
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EXps_tech
conscientious beginner
Joined: 04 Jun 2008
Posts: 1
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| Posted: Wed Jun 04, 2008 4:30 am Post subject: |
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mrmimages,
Sorry to hear it, believe me, many of us feel for you.
easiest way is to simply ask for to be transfered to "spare parts sales" and you can buy whatever you have already determined you need.
or search google for a third party power supply "dimension 5100 power supply" and you'll find others to buy from, ofcourse there are no guarantees they will actually fit. |
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FallenAngel
Super Hater
Joined: 21 Feb 2006
Posts: 1483
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| Posted: Wed Jun 04, 2008 6:41 am Post subject: |
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The $39 fee sounds to me like your system is no longer in warranty. If that's the case, then expect to pay for support.
Sorry, but it's been that way for years now. Nothing new. |
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