Dell complaints

DellMgmt · Regular Hater Joined: 22 May 2008 Posts: 25

PointofView:
I will authorize the exchange of your battery for a used one that was returned last year. I can also still offer you the 30% off any purchase over $1299. Do you have a 6 cell or a 9 cell battery? I only have 6 cell in the refurbished department. No guarantee on the battery, it is uded.

pointofview · Posted: Fri May 23, 2008 8:27 am Post subject:

fallen angel still doesn't seem to get it. On other computers, I don't know of anyone who HAS HAD TO replace a battery after a year. NOT ONE. Except for Dell where they seem to just happen to go out right after that one year period, WHETHER THEY HAVE BEEN CYCLED OR NOT. Read this board. And think a little bit.

And, funny thing, this one year limit for this exhorbitantly priced battery is never mentioned when they sell you their 3-year "full" warranty. Then you find out that ONLY A DELL battery will work in your machine. For which you have to pay $300. Which will go out again, five minutes after its one-year warranty is up. Which will cost you another hassle and $300. And on and on, until you get rid of this money-sucking machine.

Could it be that this is being done deliberately to generate a huge amount of revenue for this scumbag company???Give your head a shake and stop defending Dell.

pointofview · Posted: Fri May 23, 2008 8:30 am Post subject:

If "dell mgmt" will go back to his abode in Nigeria, and stop posting, that would be appreciated.

DellMgmt · Regular Hater Joined: 22 May 2008 Posts: 25

PointofView:
I will authorize the exchange of your battery for a used one that was returned last year. I can also still offer you the 30% off any purchase over $1299. Do you have a 6 cell or a 9 cell battery? I only have 6 cell in the refurbished department. No guarantee on the battery, it is uded.

Rocke_T_Sinetist · Posted: Fri May 23, 2008 10:37 am Post subject:

The lithiums on my Sony camcorder are 6 years old. They don't work like they did new, but they still work.

One thing that is entirely possible, if not probable, is that Dell's vendor did a sorry ass job of designing the charger and it kills the battery by cooking it.

Diashto mentioned maintenance. Ni-cads liked to be exercised, run all the way down and charged all the way up. Lithiums aren't supposed to care broadly, but they still might marginally.

Speaking of maintenance, it tickles me every time someone comes on Dell forum and says "lately my fan runs real fast and my programs run real slow". I ask them if they have a cat, and invariably they do.
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1493

pointofview · Posted: Fri May 23, 2008 4:53 pm Post subject:

Sorry if I misinterpreted you. let me state this another way.

From a profit and image point of view, Dell wants people to direct the conversation as you have done. What are the "technical limitations" of these batteries. How could a particular user have screwed up his battery. No one warrants their batteries for 3 years. you should have read the fine print. blah blah blah. Not Dell's fault is the interence.

All of which may be true, particularly if you have an otherwise ethical company.

But when Tech service is basically non-existent, and customers are having their time wasted so blatantly--lets not assume evil intent here, and just assume totally incompetent people--the inference is that this company, after charging good money for warranty coverage, wants to ACTIVELY discourage attending to complaints that might, in any way, cost it money, beyond the monkeys salaries.

Add in the proprietary batteries and their exorbitant cost, and something clicks FROM A BUSINESS PERSPECTIVE. Dell can generate more cash flow, and way more profit, by selling THREE BATTERIES than in selling the computer in the first place!!! My hunch is that this is a core part of their current business plan. Sell a cheap computer, make the real gravy on the proprietary batteries, that are likely designed to fail, and keep tech service to as bare a minimum as will avoid the notice of any AG or class-action attorney.

If I had this battery problem with a Toshiba, I'd just bite the bullet. I just don't like to be had by an unethical company.

Going off on the merits of NICd batteries vs. other kinds justs shifts the emphasis, as Dell would prefer.

DellMgmt · Regular Hater Joined: 22 May 2008 Posts: 25

You will NEVER get our business plan. Those higher up than me have stated it will be "A cold day in Hell" before your attorneys get our business plan. Now listen, to call my Dell brothers "MONKEYS" is discrimination and as such all of us have no respect for you going forward. PERIOD. You are a LOSER. A racist loser I must add.

Rocke_T_Sinetist · Posted: Fri May 23, 2008 5:15 pm Post subject:

Business plan? You don't even have one. If you did, your stock might be worth half what it was 10 years ago. And your products might be assets rather than liabilites.
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

pointofview · Posted: Fri May 23, 2008 5:35 pm Post subject:

do nigerian scammers have business plans?

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1493

pointofview, my detractrion of the commentary is merely trying to save you time and face by fighting a no-win scenario.

Whether you're right or wrong, this particular scenario will never see you win, and I'm just trying to be the voice of reason for it and nothing other than that.

I'd be just as pissed, but then again this is why I wouldn't deal with laptops in general, and especially any Dell laptop. Yes I am jaded because I build my own, but I prefer it that way. At least I know who fixes it and what really went into it at the point of prebuild and forward.

No one (I think) is suggesting that this doesn't suck, but it's par for the course. Caveat Emptor and all that.

pointofview · Posted: Sat May 24, 2008 12:24 am Post subject:

for a chuckle, have a look at ebolamonkeyman.com.

Apathy · Posted: Sat May 24, 2008 12:33 am Post subject:

DellMgmt · Regular Hater Joined: 22 May 2008 Posts: 25

If he wanted help. It seems he has a problem understanding that the batteries for Toshiba, Sony, HP and Dell are all made by the same company. Only the shape is different and that is so we can recoup some of the loss we take when we sale a new system. Their is not much profit if any on a new laptop. We only make the real money when he calls in and we sale him DOC or get him a new battery. I am offering to swap out his battery for a refub. He thinks I am in Nigeria. What a yo-yo

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1493

Point taken Apathy. Thanks for the clarification. I owe ya Wink