Dell complaints

SainterThom

So, I work for a company that gets discounts for purchasing Dells, and thus even though I am not a fan, I decided to purchase one.

Big mistake. It was simple. I had a pretty decent machine lined up for around $1k and called in to ask some questions before putting my credit card through. I wanted a GeForce 8600 (best I could get for an Inspiron) and wanted to know if it had DVI only or HDMI and DVI (because I know there are multiple types). I also wanted to know if the motherboard would support SLI if I decided to upgrade. I was told the graphics card would have HDMI and that they would be SLI compatible. So I purchased an HDTV that had HDMI inputs but no DVI... I also purchased a wireless keyboard and mouse from Dell.

When I got my machine, it had no SLI support, and no HDMI output. It also had no PS2 ports? What kind of computer has no PS2 ports?

If I had known that I would have been flat out lied to, I never would have purchased. If he had been honest with me, I would probably have purchased a more expensive XPS. The Inspiron I have has a blu ray player that is absolutely pointless to me because I have no way of hooking it up to my HDTV. What a rip!

The_Insider · Dances with Hate Joined: 11 Nov 2004 Posts: 166

get an DVI >HDMI adapter and thats it.
those things cost 15$ or so

Rocke_T_Sinetist · Posted: Fri May 16, 2008 2:22 pm Post subject:

Dell salesmen say 'yes' to everything you seem to want, whether it exists or not. "Will it microwave a corndog and receive satellite HBO at the same time?" "Sure it will, just buy it."

You have 21 days from invoice to return it for full credit if it is not what you ordered. It may take some convincing that they sold you HDMI and didn't ship it, and they'll try to stick you with shipping and restocking charges, but at least you'd get out from under owning something you got shilled into buying.
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Rocke T Sinetist
as in, 'it doesn't take a...'

SainterThom · Posted: Fri May 16, 2008 2:34 pm Post subject:

SainterThom · Posted: Fri May 16, 2008 2:35 pm Post subject:

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1493

Most systems don't have PS/2 ports any longer for the same reason that they no longer have serial or parallel ports - they've been replaced by USB.

SainterThom · Posted: Fri May 16, 2008 3:07 pm Post subject:

I reckon I can handle that.

I just got off the phone w/ customer service. They offered to pay for my return shipping, but first offered a $100 coupon to purchase whatever I wanted to help make up for it. I am going to look on the site to see if there is anything. I was actually impressed with her courteousness.

Rocke_T_Sinetist · Posted: Fri May 16, 2008 3:15 pm Post subject:

Whoa, you got a good one. Might wanna run with that. They wouldn't have made that offer right off the top if they didn't know they were wrong.

Might try "just send me what I THOUGHT I was buying, a display card with HDMI and 5.1 sound". (Sound, off a video card? If you say so. I've been out of the business a couple years.)
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Rocke T Sinetist
as in, 'it doesn't take a...'

HellResident · Dances with Hate Joined: 20 Nov 2005 Posts: 123

just return it. Dell "coupon codes" have a habit of mysteriously disappearing or end up being 1/4 of what the agent said they were. Just get rid of the piece of junk inspirons are the worst of the crap and get the worst support too.

HellResident

Rocke_T_Sinetist · Posted: Fri May 16, 2008 8:53 pm Post subject:

See above. Dell's phone support promises are no better than their sales promises.

It should tell you something, that if you inform a Dell rep you are recording the call, they will immediately hang up on you. That is because if you don't tell them, it's not legal evidence. And they have little intent of making good on their promises as stated, ever. The person you're speaking to doesn't even have the authority to MAKE promises. His job is to get you off the phone thinking you've been taken care of.

And from his perspective, you have been.
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Rocke T Sinetist
as in, 'it doesn't take a...'

SainterThom · Posted: Fri May 16, 2008 11:39 pm Post subject:

I guess my next question is gonna be where am I gonna find a pc with the kind of specs I THOUGHT I was getting for that price? Because I used about my entire budget on this pc and the 24 inch monitor I bought elsewhere.

Rocke_T_Sinetist · Posted: Sat May 17, 2008 12:05 am Post subject:

See? Dell does NOT sell the systems they lead you to believe you are buying. Therefore, that system at that price does not exist.

The most reliable system is one assembled by a local dealer. NOT a chain like Best Buy, but a one-line ad in the phonebook like "I make PCs". For one thing, they won't lie to your face and tell you you're getting something you're not. For another, whatever they sell you, if it breaks you have a physical location where you can plop it on the counter and say "fix it" and they will.

These guys know what components are good and which are bogus, and they know they can't stay in business with glossy ads like Dell uses while selling bogus crap like Dell sells.
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Rocke T Sinetist
as in, 'it doesn't take a...'

diashto · Posted: Sat May 17, 2008 1:07 am Post subject:

Mele20 · Posted: Sat May 17, 2008 5:48 am Post subject:

SainterThom · Posted: Sat May 17, 2008 4:09 pm Post subject:

Diashto, Budget was 1500, 450 went to the monitor.