Dell complaints

Free of Dell · Regular Hater Joined: 04 Feb 2008 Posts: 12

Metrics - it's been a long time coming, but you need to listen to "the metric doers" not the execs who own the metrics. The execs make sure the number look good - they exclude large chunks of data, identify owners of problems (who aren't really the owners, they will simply be the scape goat), there is so much manual manipulations, quite frankly, it a waste of time.

Did you know that when you look at DTC, DTT that there are so many exclusions you're only looking at the orders that are truly manageable?

Wty costs are always under forecasted, otherwise every new product would be a no go.

Did you know that there was a team of people who were against the TV implementation - do you know why? Because of delivery issues, wty issues and Oh, by the way, did you know these same people suggested you work with Block Buster or ??? to install the TV's so people could look and touch them?

Did you know that when customers call into the call center - india, latin am or south am that most of your tech support and cust reps ONLY read from the script they are given. Even if a customer has called in before, they have to go thru all the steps again - can you say waste of everybody's time?

Did you know that groups "regularly" move to different buildings, floors, or areas on the same floor - I mean more than once a year in some cases - talk about down time and the cost of the move???

Or how about the fact that the good ole boys network is still in play in much of DAO // mfg? You have bull&^$ers who don't know what they are doing, have no college degree and they are individual contributors who are D1's - just because they've been there a long time.

Did you know what a waste of time and money 75% of the MBA's are. These kids whine, talk and act "in theory" and don't believe they should have to work more than 7 or 8 hours a day. They don't know how to use excel, and they don't want to know how to use it... they want to only think strategy, but they don't even understand how the business works.
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Once upon a time

hotrodlincoln

Rocke_T_Sinetist · Posted: Fri Apr 11, 2008 5:15 pm Post subject:

We built a whole new lab in Braker E, knocking out walls, replacing all the electric drops, even a new supply transformer out in the alley. 6 months later, they abandoned the entire building. 6 months before that, they installed a half-million dollar environmental chamber in Braker G. Then abandoned Braker G. It got to be a joke. Anything they were remodeling, was soon to be abandoned.

They did it again at Research. Built a whole suite for BPI 'school', used it for 3 months, abandoned it. They did it with notebook, twice in a row. Built up Metric, shut it down and moved it to Nashville, shut it down and moved it to China. All within a period of a couple years.

Best I can tell, this company wastes more money than they make. Helluva lot more than their stockholders make from owning it.
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Rocke T Sinetist
as in, 'it doesn't take a...'

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1483

Frequent moves, or moves that really don't make sense are commonplace within Dell. I once saw an entire team move rows to get closer to their Manager, when in reality, it would've been easier to just switch Manager cubicles. However, common sense is non existent inside Dell halls.

Poor planning and execution is what leads to this type of disaster. Their thinkers are all vastly overpaid, and under skilled often operating well outside their intellectual capacities. All problems have solutions, but when your solutions do nothing more than exacerbate the current problem and thus create new ones...

Mismanagement and confined thinking is routine within Dell. Don't be surprised when they do something that makes you shake your head in disbelief.

rustyboots · Posted: Fri Apr 11, 2008 5:29 pm Post subject:

thanks_for_all_the_fish · Posted: Fri Apr 11, 2008 6:54 pm Post subject:

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1483

Yeah, God forbid agents and employees actually get comfortable at work. Can't have that. That would be just wrong.

Rolling Eyes

Movin On · one bitch wonder Joined: 17 Apr 2008 Posts: 4

The average move costs about $500 for each employee. Just to have the contractors come in and pack up and move the stuff, and have the IT people and the telephone people do their thing. Ridiculous! Especially for people who "work from home" - yeah, right! They're not working! We're here, working our butts off, and their home watching TV drinking beer. That's crap!
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Movin On!