Dell complaints

StrangeFarer · Hates with a Vengance Joined: 16 Nov 2005 Posts: 61

Darth, I backed away from this company when they told me that they wanted me to keep up a huge insurance policy to cover THEIR obligations to the customer. I suspected the payment issues might be the case, as I'd tried this route, before, with Rollouts, Inc, and it literally took 3 years to finally get them to pay me for the one job I did for them. The remote manager they assigned me kept stalling me, over and over, until I contacted the HQ. Captovis reminded me of Rollouts, except worse...

"Hey, there- we're going to contract to have services provided for our customers, and all we're going to pay for is having a phone, website, and 2 guys to answer the phone- between you and the customer, you'll bear the rest of the total expense burden for the transaction. But we PROMISE to pay you in a timely manner. Maybe. If we don't spend it all on a bus tour to Metropolis. Or a new SUV. How does that sound to you, fella?"

*CLICK*

incident_man · Posted: Sun Jan 13, 2008 9:35 pm Post subject:

Ahhhh, the hallmark of big business: Screw over whomever you can, wherever you can and as many times as you can.
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americandatacom · Posted: Mon Apr 07, 2008 6:07 pm Post subject:

add another one who does not pay .. any tips on companies that do that have work?

kurtray · conscientious beginner Joined: 14 Apr 2008 Posts: 1

FYI, we've been contacted by Captovis to run a service call. I told the rep about this thread, and requested immediate payment by credit card, which he is going to do.

How are others faring with Captovis lately? I don't think it's unreasonable to be paid on the 15th of each month, but I better be paid!

We've had good luck with SalesForce, FWIW.

Irving Tech · Regular Hater Joined: 20 Apr 2008 Posts: 21

I have been working for Captovis since Nov 2007. i have been paid for every work order I have serviced thru 04/05/2008. Their "go to" guy for support is great. His name is Mike, and really works with the techs to get things accomplished and the support staff internally is awesome.

I wouldnt know or understand why someone wouldn't get paid by them. It is always possible in our industry and line of work, however to date, as I said, I have been paid in full thru 04/05/2008

Irving Tech · Regular Hater Joined: 20 Apr 2008 Posts: 21

Irving Tech · Regular Hater Joined: 20 Apr 2008 Posts: 21

Irving Tech · Regular Hater Joined: 20 Apr 2008 Posts: 21

Irving Tech · Regular Hater Joined: 20 Apr 2008 Posts: 21

computerguy · conscientious beginner Joined: 12 Jun 2008 Posts: 1

Hey all,

I joined with Captovis about 6 months ago. I am self employed and thought it would be a good way to earn some extra cash throughout the day. The contract was pretty straightforward, and no upfront costs of any kind were required. In fact, I have never paid a dime. The contract didn't require anything ridiculous. And as far as insurance, in my opinion, you should have it if you are running your own business/self employed. The only thing Captovis requred from us was an EIN, proof of insurance, drivers license, and any certifications. All of which was easily provided to them.

I have only received 4 calls from them. The first call was a fixed rate of $75.00 and the other 3 were based on my rates I specified in the account manager. All of my work orderes completed have been paid out except for one. (I still havn't uploaded the completed work order) The process may be different for everyone, but Captovis said they send out checks the 15th of every month. The services calls ranged from Plasma/LCD/DLP repair to desktop support issues. All but one of the calls was pre-diagnosed, which isn't an issue if you know what you are doing.

So far, everything seems legit, and I have had no problems what so ever.

As mentioned in a previous post, they do seem like a smaller company and Mary is indeed very helpful when you run into any problems.

I just wish they had more calls, but hey, I can't complain.

Irving Tech · Regular Hater Joined: 20 Apr 2008 Posts: 21

Irving Tech · Regular Hater Joined: 20 Apr 2008 Posts: 21

warged · one bitch wonder Joined: 18 Nov 2007 Posts: 3

I have and getting paid is a challenge. They expect you to work for 45 days without being paid. Make sure your rates are set high enough to make up for following behind someone that diagnosed the problem entirely wrong, example HP 2840 carousel replacement ( wrongly diagnosed) takes several hrs but you are paid your flat rate (perhaps 40.00).

warged · one bitch wonder Joined: 18 Nov 2007 Posts: 3

I have had nothing paid and have work orders signed starting June/july I received nothing the 15th or 30th and going on 45 days I have written Mary about it ( she quotes when you are to be paid but does nothing to help you get paid). I have about 13 work orders unpaid. I am sending a copy of this from http://www.ihatedell.net/forum/phpBB2/posting,mode,reply,t,7093.html so Mary can look up all the problems with their company.

Rocke_T_Sinetist · Posted: Sat Aug 09, 2008 10:59 am Post subject:

Dell pays its vendors on a net-45 to net-90 basis, to collect the interest, and because stalling is just something Dell does--it's always in their favor.

Their repair contractors are shysters, skimming off the work of others. They invest absolutely nothing, rent a desk, chair, computer, and 300 sq ft in a stripmall. Their only outlays are rent and utilities, and an unskilled office clerk to shuffle paperwork. Real honorable business. Rolling Eyes

Perfect match for Dell. They stall their subcontractors until Dell pays them. It's not going to change, no matter how good Mary's intentions are.
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