Dell complaints

[sleekit]

Dell vs Home Depot

Please cast your vote at the following link -

http://consumerist.com/376463/round-19-dell-vs-home-depot

Dell makes Jekyll and Hyde look like Angels!!

worst company in america Round 19: Dell vs Home Depot

Which Company Is Worse?
Dell
Home Depot

> View Results

This is Round 19 in our Worst Company in America contest, Dell vs Home Depot.

Dell: Formerly the king of direct to customer PC sales, Dell now has a well-deserved reputation for abysmal bad customer service ever since they outsourced their Home and Home Office customer service departments (secret trick: always order from Small Business, it's US based and the reps and techs still know what they're doing). Horror stories of botched warranty repairs abound. Just Google "Dell Hell" and you'll know what the company is so reviled.

Home Depot: Got rid of all the nice retired electricians and plumbers on its floor staff and replaced them with surly low-paid workers who didn't know a brick from a brace, and didn't care. They let their in-home installation business line be contracted out to incompetent unprofessional local contractors and then didn't hold those teams accountable when egregious mistakes were made and seemed to make it a policy to, at the store level, ignore customers who complained. Perhaps because these were the same guys whose business Home Depot was trying to attract by focusing on the lucrative contracting and construction industries.


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Whether you think you Can or Can't your probably Right!

[sleekit]

Come on people - vote - i know home depot isn't the best but its way better than DellHell!
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Whether you think you Can or Can't your probably Right!

[GripeIsMe]

LOL!! Looks like a Obama v Hillary contest to me! Too close to call! Since I am a DSP and shop at HD alot. I do not find the employees at my local HD to be lacking in knowledge. But I do find that I am being transferred offshore 9 out of 10 times when I need the DSPQ! Sorry Dell...you lose to a REAL hardware store!

[100pcob]

This is like voting for a "which natural disaster would you rather die from?"...all the selections suck. You should've also included the cable company in this list; all those commercials about the YES-men around mr-CEO at the cable boardroom are all true.

I have worked (indirectly) for both Dell (through BancTec) and Home Depot (on their latest nationwide computer and POS rollouts the past 6 months). I would say Home Depot still cares about their employees a lot more than Dell, mostly because Home Depot can't outsource half the store to India; they need on-site services in every store.

However, this culture varies wildly from store to store...some stores have great morning meetings where everyone gets involved, everyone gets psyched, and it seems like a lotta fun. Other stores start up, and it's about as nasty as any store can get; the cheapskate owner doesnt give a rats ass about spending a dime, the checkout lanes are falling apart, and god forbid someone has to talk to upper management; it usually means an immediate firing.

So in my humble opinion, I give Dell the worse of the two, but working for Home Depot can't be much more fun.

[Tat2grl]

Since I have worked for both, I am sitting here thinking, "Fool me once, shame on you. Fool me twice, shame on me". The blackeye goes to Dell. At HD they at least listened to me when I convinced them that working lawn and garden would be a waste since I thought Bradford pear trees grew pears (geez) and that I would be better suited in paint as I have a long history of painting and staining, caulking and all that stuff. I was even given great kudos by the DM AFTER telling an elderly couple that they could do better with Krud Cutter and a stiff brush purchased at Wal-Mart rather than paying too much for some HD stocked items. They were AMAZED at the truth-telling and became regular customers of mine. At HD I was allowed to educate the customer on paint quality, how to read the labels on the cans and make educated purchaes; to pull stock from the shelves for demonstration purposes; the freedom to walk with the customer down to lumber and help them there since I had a little woodworking experince or to at least find someone more knowledgeable than me to help the customer. So, why did I leave? 10 bucks/hr wasn't enough to pay the mortage and feed the kids sadly enough. Dell, on the other hand, would walk me out the door if I even DARED TO THINK about educating my customer or convincing Grandmas that they really didn't need all those hard drives hooked together for security/backup purposes just to email their grandchildren. My vote goes to Dell and I've made an appointment with a shrink to figure out why I'm a magnet for lousy companies...LOL!!!
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"Senator! One more thing. LOVE your suit." - Hannibel Lecter

[FallenAngel]

In a sales led atmosphere, one can argue that if you're honest that you'll be sending business elsewhere and you'll make yourself redundant in no time. However, in a sales led atmosphere, you'll always make money selling SOMETHING. If not you directly, there are how many other employees selling or trying to sell at the same time?

So honesty is still the best policy in my mind, and will always be.

I applaud people that still have enough integrity to be upfront and honest with their customers. Telling someone that they can accomplish the same task buy purchasing their gear for the task elsewhere at a lower cost than what they offer is amazing. Whether they are geriatric or young, there will never be a substitute for honesty and integrity.

Kudos to that rep.

[heretoday20]

Hate to bust up your party guys but customer care and resolution mgmt for SMB are over in the states and we have all lost our jobs. they have been moved to manilla