Dell complaints

hell_perience · one bitch wonder Joined: 21 Mar 2008 Posts: 4

Order a Dell notebook on 5 Mar 08 and delvery was scheduled on 8 Mar 08. Got delayed to 28 Mar 08.
Called to enquire but got hung up twice and got to the supervisor and no avail. Supported the staff actions of hanging up and not speaking to customers. ( maybe they got my order and now, you need me and I dont! )
worst she admitted all the negative remarks thrown against the company. being not interested in future recomendations and future patronage!
what frightens me, what sort of employee can admit to such! that goes for the product and after sales service, is there any?
it was a Hell of experience but Well worth it . . . no more Dell and no more Hell!
Oh yes .. . the order got delayed again . . . till 1 Apr . . . April fool if they deliver?
This came from Dell Malaysia . . . seems its all the same?

Rocke_T_Sinetist · Posted: Fri Mar 21, 2008 10:16 am Post subject:

Now that you know the kind of response you get from Dell, shouldn't you be cancelling the order?

In the past 7 years, Dell has, by their own deliberance, gone from premiere computer vendor to vendor of TV vegetable slicers that don't work. But wait, there's more! You also get surly, unresponsive service! Now how much would you pay?

The market has been altered by Dell's recantation of ethics, by their sloughing of engineering responsibility onto indifferent suppliers, and by their classifying customers as commodities if not outright adversaries. They have given remote-retailing a bad name. So now, an individual customer is best served by an over-the-counter retailer who can't hang up on you when you show up at their establishment.
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

Licky_201 · Posted: Fri Mar 21, 2008 10:44 am Post subject:

I agree with Rocke and did exactly that.....cancelled my order with Dell that was delayed 3 times and bought an HP from Office Depot. Saved a ton of money and couldn't be happier.
If you do this and want to feel even better about it, try to reach a human being at Dell to express your dissatisfication....you'll end up frustrated and feeling that much more that you made a good decision.
Dell is driving it's individual customers away and doesn't seem to care. In my experience, some day some new middle management executive at Dell will sit in a meeting and come up with a new concept to increase business - "Let's go after the independent individual sales."

hotrodlincoln · Posted: Fri Mar 21, 2008 4:04 pm Post subject:

hell_perience · one bitch wonder Joined: 21 Mar 2008 Posts: 4

there must be some good in Dell if not they would have curled up and die?
maybe we are too eager to voice our negative views?
most say their products are economical and worth the buy but defintely not their customer service. ( if we are have to swallow our pride! )
I have personally purchased 6 units for myself and friends within 3 years but the last 2 was frustrating. Rumours are that they outsource their order taking and the staff could not careless except confirming your orders.
That maybe ok, but tarnishing the 'good " image of their employer!!!
Maybe thats why Dell dont have a web based feedback for people like us . . .ha . . .haa . . . haaa.
if you ask me .. . yes i will still patronise Dell for their cheap products but wait! Will defintely be prepared not to fall into the same problems but teach the poor customer relations a lesson the world will see! we are doing them a favour by not patronising them and venting our frustrations. as the saying goes " dig one's own grave" . . .