Dell complaints

[wrongfromthestart]

Does anyone have the names of the trainers that have been walked out the door, if any? What about the people who control the traffic? I forget their title. Any news on Darius or Rebecca or Tarn Keable in the Kanata location?

Also, does anyone know how to contact Paul Hebert? He used to be an SL in Ottawa.

[ScaryGodFather]

I don't know about all of the trainers, but I know that Eli was switched to an RS role in the first round, then laid off in the second. Darius is currently in the Philippines training the new Pasay crew with Kurtis Meister and Kris Wong. Tarn was let go in the first round (January) if my sources are correct, and I haven't seen her since then, so it may be true. Rebecca - the one from CCO, formerly from QA? If so, last I heard she was still there (that was as of a week or two ago, though I don't remember the exact date).

Cheers!

ScaryGodFather

[drowningman]

As far as I know with the training department, it'd be easier to list those who are still there as there is only a handful left. Most (if not all) of the more senior "master trainers" are still there.

[wrongfromthestart]

Thank you!

I still can't believe that place. When I first signed up ( second class Feb. 06) the enthusiasm level was high and slowly, but surely they sucked every ounce of fun out of the job.

Also, a lot of people morphed into monsters to accommodate their ambitions and that was REALLY scary.

Never again!
Anyone know Paul Hebert? I would like to contact him.

[FallenAngel]

[Rocke_T_Sinetist]

And ya know what happens? I've seen this in the last 3 places I worked.

The desperation, misplaced priorities, looking over your shoulder, backstabbing, idiotic metrics, seeing known-good people walked out, all detracts mightily from the mission of the company.

The place I worked from 1990 to 1995 went out of business altogether. The place I worked from 1996 to 1999 got superceded by competitors to the point where, though once an industry leader they are largely irrelevant today. The last place is Dell, and no need to recite what's happening to them.

The 80s told us greed was good. We took that and ran with it. And look where it's brought us. Time for another business plan.
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

[wrongfromthestart]

I thought we were implementing a new business plan. that is what got me excited. At the start there were guys like Paul Hebert who wanted to be successful. He was an employee who was excited and you can't buy that.
So what do they do? Dell crushed any innovation or any attempt to actually act on THEIR so called new business plan.

You know something, for the most part Canadians are an honest, hard working people and Dell really missed a platinum opportunity to use us the way we were willing to be used. That is to say, give everything we had - knowledge and enthusiasm to make this American company successful and bring them back to number one.

For a company that wanted to regain the top spot in the industry and who said that the service levels needed to be put on steroids, should NOT have gone the way of metrics. Metrics killed the soul of the Kanata location IMHO.
Without the soul and spirit of dedicated techs, which we were, you cannot have success. Summary: "If you can't measure it, you can't manage it" is absolute bullshit Mr. Dell ." I think there was a tug of war happening at Dell between those who knew the metrics way was wrong and those who wanted to micro manage everything. The metrics won and Dell lost. We lost.

[Rocke_T_Sinetist]