Dell complaints

Hellenback · one bitch wonder Joined: 08 Jun 2007 Posts: 4

My 79 year old mother was strong armed by "The Shopping Channel" on behalf of Dell computers here in Canada, into buying a fax/copier/ scanner, and she doesn't even have a computer!
The sales pitch went something like "You don't even need a computer to do all that you see here!"
Well good luck because the instructions on how to set the thing up are on a CD Rom included with the printer!
My Mom was a little embarrassed so I didn't here about her mistake until it was past the 30 day return policy date (10-14 days past). She assumed she had to swallow the loss. I called Dell on my mom's behalf hoping they might have a policy of making some exceptions to their "30 day rule". It turns out they do but customer service can't handle the request. It has to be "bumped up" to the senior escalation team who decides on a case by case basis. (while another two weeks goes by)
Well it turns out that a 79 year old woman who made a mistake based on what she was told by a company she trusted doesn't qualify.
I contacted The Shopping Channel and they said there was nothing they could do. Small wonder, as it had taken Dell another two weeks to NOT get back to me about their 30 extra day grace period policy. (I had to phone back to find out she had been refused.)
I find it offensive and almost unbelievable that a company as big and profitable as Dell (and/or The Shopping Channel) cannot apply an exception rule for an elderly woman on a fixed income who bought something she cannot use as advertised. No opened discs, cables, etc. or even final acceptance of the terms of sale because they are included on the CD Rom which could not be accessed. Shame on Dell and the Shopping Channel for not making an exception for a confused senior citizen who purchased something by mistake based on false advertising and strong arm tactics! Scumbags!!!
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getalifeppl · Posted: Sat Jun 09, 2007 2:14 am Post subject: Dell Policies

Sorry bud I gotta side with Dell on this one. Number 1, anyone who spends their time actively watching the shopping channel ought to have their head examined. The shopping channel exists for 1 thing and 1 thing only, to sell products to people. If a few people make questionable purchases because of that, it's to be expected. Some people are just naturally suckers. Sorry to speak about your Mom that way, but the fact is it was manufactured by Dell computers, and that alone ought to have tipped your mom off that maybe just maybe you might have to have a computer to run the component. Of course this is not always the case, but you should be able to put 2 and 2 together. After all, if it didn't add value to Dell's products, why would they be selling it?

Neither the shopping channel or Dell should be held responsible for your Mom's stupidity. I'll tell you right now, I used to work for a collection agency, and elderly people often times blame someone else for their own mistakes. It's not anyone's responsibility other than your Mom's to deal with her own emotional problems, so if she is too embarrassed to admit her mistakes that is no one's fault but her own. She had a 21 day period to return the printer and she didn't, so too bad. Period. If Dell makes an exception for your Mom, it just opens the floodgates as it sets a precendent for others, and then Dell's return periods mean nothing cause if they made an exception for your Mom, what's to stop one of her friends calling in saying "You made an exception for _____, why not for me?" Policies are policies, period. If you can't follow them, too bad. Get over it. Your Mom made a mistake and didn't deal with it soon enough. It's her fault. Exclamation

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NoRulez · Posted: Sat Jun 09, 2007 5:59 am Post subject:

I've invented pills for stupidity - maybe a good idea to market it on the shopping channel... Rolling Eyes

Any prospective partners in my new venture? You can really make loads of money off stupid people thet are even younger than 79... Twisted Evil

If you're old enough not to have any use for the product, you can buy some anyway just to show your shopping channel addiction.
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diashto · Posted: Sat Jun 09, 2007 8:31 am Post subject:

If it's as un-opened and unblemished as you say.. just ebay it. you should be able to recoup most of your financial losses.

Hellenback · one bitch wonder Joined: 08 Jun 2007 Posts: 4

Hellenback · one bitch wonder Joined: 08 Jun 2007 Posts: 4

hiwaystar · Posted: Thu Jun 14, 2007 7:42 pm Post subject:

Just like Walmart Laughing

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what can it do?

overworked · one bitch wonder Joined: 23 May 2007 Posts: 4

lol @ norulz and I agree with getalife on this one ......Doesnt seem like Dell got to do anything with this one

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1483

Hellenback · one bitch wonder Joined: 08 Jun 2007 Posts: 4

Rocke_T_Sinetist · Posted: Fri Jun 22, 2007 11:31 am Post subject:

OP: Sorry you and Mom had to find out about Dell this way, but that's how most people find out, by getting duped, stonewalled, lied to.

Dell defenders: You really reveal that lump of coal behind your sternum in threads like this. I'm up to my neck with it. Dell detractors are not allowed on Dell sites, and if you think you can toxically bias this site in the same manner at the behest of your employer, think again.

Be on notice. Calling people 'stupid' because they put faith in Dell does nothing for your position. It also violates this board's policy on civility and on that basis such posts will be deleted in the future. Repeat offenders will find their accounts deactivated and their IPA blocked.
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Rocke T Sinetist
as in, 'it doesn't take a...'

gkarris · Posted: Fri Jun 22, 2007 12:19 pm Post subject:

Lesson learned:

Never buy high tech stuff just based on the media. Always go to the store and talk with someone knowledgeable. Try before you buy.

I'm very technical literate, and still I make sure I get my hands on it before purchasing...

Mele20 · Posted: Tue Jun 26, 2007 4:54 am Post subject:

Ghost_of_Roundrock · Forum Troll Joined: 21 Apr 2006 Posts: 29

It is important to remember a few simple things. Dell Inc. is a “Major Corporation” in the technical computer piece building process. Dell has spent many years and many more dollars to ensure that they control the market. They (Dell) are very aware of the process in building and selling a computer that is less than standard when it comes to the quality of the product.

Now let discuss the “Standards and Practices” that are used by major corporations to sell the product that they themselves do not own. Dell has people with education that rivals most ivory league colleges (if not all of them). While most of the human race is ethical and moral, Dell uses people that have loose interpretations of the words ethical and moral. These people own have one function, to separate you from our hard earned money. This is done though “Strong Arm Deployment Practices”.

Dell is not in the business to accept sales to increase profit. They are in the business to take sales (from whomever they can) to satisfy the shareholders and Wall Street. Please understand Dell is not your friend, Dell is not interested in your life, and Dell is only concerned with the bottom line.

We can look into Dells’ recent past that highlights examples that define the business practice that is being used. “21 day return policy” is a prime example of how Dell takes to keep your money. They have moved back the “Standard 30 Days” (what most all companies use) to 21 days. Someone in Dell figured that most people return their purchase in the last week of the return process, hence move the 30 days back to 21 days. Also Dell started counting the days of the 21 policy when the unit leaves the Dell Warehouse and not when the customer receives the purchase (if it takes 21 days to get to you to bad).

I guess that is enough ranting about the Evil Empire called Dell Incorporated.

BTW… The moniker that sits under my name was assigned by a moderator that hates the fact that I proved him wrong……

IAMNOTASALESMAN · one bitch wonder Joined: 17 Mar 2008 Posts: 3

Dell takes advantage of everyone, not just the elderly. It doesn't matter if who you are, where you live, what you do for a living (even if that living is working for Dell) the corp will try to take your money, or keep your money from you, and they will do anything they can to pull it off. I'm a Dell tech in Ottawa, and they are working on shutting us down... The last ditched effort to 'keep us employed' is to have all the techs sell... SELL SELL SELL. Nothing else matters anymore, I told my manager that I'm not comfortable selling to people, I used an example, if someone has 512MB of RAM and uses there computer for emailing with there children and granchildren, and there computer works just fine, why upsell them more memory, or anything for that matter? The response, 'There is always opportunity to sell, it doesn't matter whether the person is rich or on welfare, it's up to you to try and sell to them, and it's up to them to not buy if they don't want it' Incase anyone cares, I didn't sell her the 2 gigs of RAM someone at Dell care told her to ask me about... I don't understand how I still have a job, or why techs are supposed to sell things, but I'm on the job hunt, and anyone looking for an honest tech should give me a shout LOL!!!!