Dell complaints

dellnomore07 · conscientious beginner Joined: 09 Oct 2007 Posts: 2

Walked into Dell this morning and was ushered into a meeting where they told us that due to reorganization- that XPS Nashville is redundant and that effective today our employment was terminated. This represents about 120+ technicians.

rankandfile · Regular Hater Joined: 16 Oct 2006 Posts: 19

I am sorry to hear this. I have heard that there were demotions, too.

done for · Regular Hater Joined: 08 Oct 2007 Posts: 30

Don't know about demotions but most of the Gold L2's were canned along with all of XPS

L2NoMore · one bitch wonder Joined: 10 Oct 2007 Posts: 3

Yep we got the shitcan too.

I think PM was the first one to go... thats when i knew things were getting really bad and I was probably not going to survive.

Its good and bad, I got one hell of a severance package and several leads on new jobs already.

I went to the party at Baliey's last night, that was a total blast. From what I understand there is another party tomorrow night at another L2's house. I think I am gonna go, I hear that dude's parties are wild as hell. I got no job so why not go?

Jax · Posted: Wed Oct 10, 2007 5:59 pm Post subject:

lightboy245 · Posted: Fri Oct 12, 2007 1:03 am Post subject:

For those of you that work in the XPS Business Queue in Nashville, I figured I would let in on something your calls and your job got taken up by an Outsource company in Phoenix, AZ called E-telecare. They were going to lose the XPS contract to SLC which is actually Teleperformance which pay there techs 12.50 and hour as a top pay. E-etelecare Phoenix got the business contract because there were the best at everything and Dell could not turn down a good deal with an outsourcer that also handles DELL ACS call in the Philippines. The avg pay for a tech working at E-telecare Phoenix is 15 dollars an hour and you start as an L2 taking calls. so the 250 that got cut 150 agents in Phoenix are taking those calls an they are going to be hiring more as tell has told them to staff 400 agents for the queue. So the whole thing about Dell losing money bad is hogwash, considering they just signed a contract with E-telecare to support XPS business. Good luck to all of you in Nashville I use to work for Dell in Twin Falls, ID. i am glad that i got out of there.

rankandfile · Regular Hater Joined: 16 Oct 2006 Posts: 19

Lightboy, I wondered when someone would show with that information.

lightboy245 · Posted: Fri Oct 12, 2007 1:26 am Post subject:

DellIsTheAntichrist · Regular Hater Joined: 08 Oct 2007 Posts: 10

lightboy245 · Posted: Tue Oct 23, 2007 7:41 pm Post subject:

the queue in phoenix was supporting both consumer and business xps, and then they lost the contract to Teleperfomance in Salt Lake City, UT so being that Etelecare is a Dell client an has offices in the Philippines that supports ACS now CBG they had pull and got into talks about splitting the queue and making them xps business support with the option to support consumer and nothing else cause previously they were a HIP queue where they whould support Insp, Lat, Opti, Dim and XPS, unless it had a Gold or Plantium contract. they were instructed to take the call log the case and then transfer the customer, well with this new contract they only take xps calls an nothing else. So i would say because you guys were more expensive being that none of the techs that work for etelecare ever get raises of any kind. Unlike at dell where every 3-6 months you get something.

DellIsTheAntichrist · Regular Hater Joined: 08 Oct 2007 Posts: 10

ragtime · Posted: Fri Jan 25, 2008 6:57 pm Post subject:

I work in Etelecare. I have some real stories to tell.
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enraged_koi · Posted: Thu Jan 31, 2008 4:41 pm Post subject:

Dell Edmonton is gone by early May. They announced it today then laid a bunch of us off. I'm so glad I stayed an extra two weeks, now they're paying me to leave
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STUPIDITY REIGNS!

TNTech · Posted: Mon Sep 29, 2008 7:39 am Post subject:

I was part of that layoff in Nashville as I used to work in XPS for Dell, Now i work for Qualxserv and reading some of the frustrations that some of the onsite techs have I feel your pain right now my problem is the opposite heavy call load and everybody wants it done 5 minutes ago and its only me, yeah our region might have 6 techs down from 12 when i first started, alot of what i read about the treatment surprises me and yet doesnt surprise me, I was quite pissed to be laid off with no warning I was called in on my day off to be terminated. Good Ole Dell.....