Dell complaints

booyah171

I am having trouble with my Operations Supervisor. Is there anyone higher I can go to to get something done?

He threatened my job for asking a simple question (a question I had every right to ask).

diashto · Posted: Tue Jun 19, 2007 9:07 pm Post subject:

I don't know what kind of question you can ask that would threaten your job, but you can call human resources and i'm sure they can point you in the right direction. The number's on the front page of the CSR portal.

booyah171 · Posted: Thu Jun 21, 2007 2:00 pm Post subject:

Thanks for the tip.

To be honest I can't talk about what happened in a public forum. I'm sure Qualxserv monitors this website but trust me, he did threaten my job. It was an honest question that I asked and he totally overreacted. I'll be contacting HR later today.

Anyone else have any problems with their Operations Manager?

qualxslave · Regular Hater Joined: 30 Jul 2007 Posts: 11

I have also had similar troubles with my ROS for a couple of years now. Is his name Peter?
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QualxSlave

booyah171 · Posted: Fri Aug 17, 2007 10:41 pm Post subject:

No, it's not Peter....

What kind of trouble did you have with yours?

qualxslave · Regular Hater Joined: 30 Jul 2007 Posts: 11

My ROS basically has lied to me or at very least been less than forthright with me on numerous occasions. Too many to list here really. One example was when I as told that I had 2 weeks to get a car and be assignable after having a car accident on the job. Then 2 months later I reach the point that I am not getting as many calls because QXS outsourced my area to a sub contractor for 30 per call and no mileage reimbursement.

So as a result I am barely making enough money to pay for the car that I was basically pressured into purchasing to keep that shitty job anyways. Leaving me in a pinch financially to pay for the new car that I bought to "save my job". My other car was going to be in the shop for a few weeks while I waited on parts and repairs. Otherwise, I could have just taken my money and invested it into my car that only had damaged suspension and would be ready in a few weeks. We're talking about an extra week grace period that they wouldn't allow me to fix my car that I wrecked on the job.

I feel that when I was in an accident while on the job and I only had 2 weeks to get back on the road that it was unfair to me after I had worked for them for 3 years scoring 100% CE for 6 full quarters. Yet QXS doesn't mind leaving me high and dry for months while they try to find someone to do it for cheaper. I realize that it is up to me to get to work every day but they don't offer much incentive to using your own vehicle day in and day out. I put 40,000 miles on my car the first year as a "part time"(i.e. no benefits, no bonuses, no-t really a job) For what really? "So Lumberg's stock can go up another quarter of a percent."

They don't care about their employees and it shows a little more each and every year. More like they have complete and utter contempt for their employees. I am presently not laid off(yet), not fired(yet) but I am somehow still on the payroll, making zero every week.

That's just one of many stories, mostly after I was a assigned my new and present ROS(douche-bag).
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QualxSlave

booyah171 · Posted: Sat Aug 18, 2007 8:17 am Post subject:

Wow!

Is there anyone higher up you can speak with about this? I had a nice little discussion with my ROS and he threatened to fire me for asking for more calls in my territory. I've been a good, loyal employee for the last 2 years and this is the thanks that I get? It's ridiculous!

What about Banctec or Unisys?

qualxslave · Regular Hater Joined: 30 Jul 2007 Posts: 11

I have heard that Banctec and Unisys aren't much better when it comes to taking Dell service calls. I am actually starting to work with Unisys next month for a 6 month contract as a Linux/Unix Sys Admin. That seems to be the only REAL money without endless hours behind a wheel. QXS and the like are just there to help techs get some extra training and experience. It sure isn't the way to make any REAL money..... That was pretty funny what you said about reporting my ROS to a higher up! HAAAAA!!!!! Wink

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QualxSlave

diashto · Posted: Mon Aug 20, 2007 5:09 pm Post subject:

Heh.. the quickest way to find out what volume is really like.. ask the folks behind the counter at DHL how many boxes they're going through... that's usually a pretty good indicator.

qualxslave · Regular Hater Joined: 30 Jul 2007 Posts: 11

I agree that is a good way to find out call volume. Having setup our local PMB I know who signs for what, how many parts come in, etc. that is how I found out about them hiring subcontractors for less money. Usually in a week there will be about 30-50 parts come in and more and more of them are being signed for by the sub.
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QualxSlave

thewayitis · conscientious beginner Joined: 02 Sep 2007 Posts: 1

First off, if you post about an employer like qualxserv, you better be going through a proxy server. The dicks at qual don't like criticism. If they get pissed enough, they might grab Grissom with some kind of lawsuit and try and get your ip. But they don't really need that. They have all of you by the balls. They sling the politics and could care less about you. In fact, they'd rather you take a couple of calls and then leave the company so they can hire some other snot nosed kid who will work for $8 an hour. I've only heard of one good manager in the whole company, and they've squashed him so he can't do anything decent. Leave when you can find a new job and find a boss when human decency. The dicks at qual aren't even human. I have a feeling that's exactly the kind of company Dell likes to do business with.

qualxslave · Regular Hater Joined: 30 Jul 2007 Posts: 11

First off all you are like the preacher singing to the choir here about how management at QXS sucks. Secondly, when you say they will sue somebody. I say they can FUCK RIGHT OFF, bring it on.... I got what I wanted from QXS and now it has come to and end. I am only here to help educate others on my experience with the company. Nothing slanderous, just the facts..... if I had read this forum first before being hired I would have know what to look out for. Like I have heard it said before: Get the free training and experience and leave 'em as fast as you can. They are a sinking ship anyways.... I don't even get any more calls, haven't in months. Yet I am supposed to drive 100 miles to take a drug screen? Oh, gee can I? Let's see how many leave or will be let go because of that new policy that started a week ago. Just what they want probably. Smile

You would have to be on something to take this job in the first place!(i.e. unemployment, food stamps....)
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QualxSlave

GripeIsMe · Regular Hater Joined: 15 Jun 2007 Posts: 35

qualxslave · Regular Hater Joined: 30 Jul 2007 Posts: 11

"You have had trouble with Mr Snuffalafugus??"

HAAAAAAA!!!!!! Too damn funny! Maybe it is his MA accent? HAA!!!HAA!!!!! ROFL!!!! Truly the funniest thing that I have heard all day! Maybe this post is why I have been "fired" now? Like I give a shit about their no-pay job anyways! I had to ask them if I was still an employee, they couldn't even call me to let me know..... like it really mattered. "Mr Snuffalafugus" HAAAAAA!!!!!!!
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QualxSlave

qualxslave · Regular Hater Joined: 30 Jul 2007 Posts: 11

I was offered to work for QualxServ as a new employee as if they had never heard of me before. I told them to go ahead and send me my new hire paperwork.... as I laughed in their face. They sent it anyways.... Like I want to work with Peter Snuffalufagus again! HA! no longer a qualxSLAVE....
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QualxSlave