Dell complaints

Omega · Regular Hater Joined: 05 Apr 2007 Posts: 32

You know, it sounds really cheesy, but persistence really does pay off. I think companies & the rich know that the average person doesn't have nearly as much disposable time to run through a mess. The truth of the matter is they're too arrogant to deal with it outside of 9-5 and you can usually spread the dispute out over time. As you said, eventually they wear thin. These policy clerks - despite their titles and tone - really aren't that exceptional and bring little extra to the table than a bright 18 year old could in terms of worth.

It's interesting to note that Dell shows this clearly by trying to convolute the dispute at every possible opportunity. They for sure have a technique of creating straw men arguments along the way. I'm starting to wonder if people get training to do this? Haha.

What really makes it bad is because Dell turns around to this confusion and just starts pointing randomly at facts that either haven't been proven, or prove nothing - relying on their status as a large corporation to bring credibility to the nonsense.

I can easily defend myself against anything they want to throw because at that point I would have my CCs decision to back me up. In all my emails, Dell never once stopped and addressed directly my assertion that I didn't accept the terms.

They just kept trying to dig paths around that.

Sad, pathetic Dell.

spoonfighter · conscientious beginner Joined: 09 Jun 2007 Posts: 1

Oh you play WoW. well then here.

GG nubzorz.

Seriously if you got that compy for anywhere else like a retail location you would have brought that back that same day if it made that noise.

Also .... I am asuming your in Canada like me and well... Purolator people do drop things. and as long as the package doesnt lose any of the items inside of it. so maybe your refurb got dropped and he didnt report it. even if the box is opened if its dropped .. as long as to their knoledge nothing is damaged and you accept the package its not their problem

Also. When i got my lappy from Dell I had my T&C Emailed to me. You must have had a junk filter on cause they come back to back the order and the T&C. and also my box had the T&C attached to to box.

I would love to be in your position where I still physically had a Lappy. Mine got stolen while I was on the Bus and Home Owners insurance doesnt cover things outside of the house and dell Doesnt offer a Insuance for their items that get theived.

Oh PS. Mod I think the name of my sister should be edited out of this forum and all like it. Names shouldn't be used ever.

Omega · Regular Hater Joined: 05 Apr 2007 Posts: 32

serviceguy · one bitch wonder Joined: 10 Dec 2007 Posts: 3

i was a service tech for x company and this is what i did:

when you go to replace a cpu, memory, hdd, or optical drive make sure you have FAILED or broken parts to send back otherwise they end up on a testing bench with bench monkeys that are recirculating failed parts.

if the fan is the problem, break off a blade and cut a wire
if the hard drive is the problem, remove the label and use a marker to write the letters NFG no fucking good!
remove a gear in the dvd/cd drive
remove a few capacitors from the system board and drill a few holes through the cpu socket

Although 95% of the time it always is the motherboard (asrock) that is the failed component the other components they send before the motherboard make great spares if you have a box of old useless memory to send them in place of the good ones or hard drives cpu's etc...

they DONT check every single part that comes back from the field so you could end up with some very useable components as long as they get SOMETHING back.

I have a box of GOOD sata drives some IDE, DDR and DDR2 memory sticks various sizes, a couple of DVD and DVDR drives as well as a shit load of 775 CPU's with 2 of them being core2 duo

I will use these parts to either build NEW systems with OR sell them to make up for $$ lost in mileage

A little bit goes a long way when WE prevent the recirculation of BAD hardware and DELL has no choice but to send NEW hardware to their customers.

paul_dellcc · Posted: Mon Dec 10, 2007 12:12 pm Post subject:

Nice scam.
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Rocke_T_Sinetist · Posted: Mon Dec 10, 2007 4:04 pm Post subject:

Dell does the same thing themselves. They get an intermittent part back, run it by a contract tester and if it works ONCE it's put back in the bin of 'good' refurb parts to send out on dispatch.

The contract tester has no stake in the outcome. No matter how good a job s/he does, they are laid off in 9 months, with a provision that they can't work for any other Dell temp agency for 100 days, no matter who the agency client is.

The contract tester doesn't know any more than they are told about the parts or the diagnostics. If they do, they'd better keep it quiet, stick to what they were told, and meet metrics like any other Dell victim.

Now THAT'S a scam.
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pointofview · Posted: Mon May 19, 2008 12:01 pm Post subject: warranty terms, etc.

I am up in Canada, but here are my thoughts.
First off, the USA--is there an attorney general somewhere that will take this company on? If this isn't fraud by Dell, it is about as close as you can come.
In Canada--what about some complaints to the Concumer and Corporate Affairs departments--either provincially or federally?

My problem is their battery, which goes out and then you are faced with a ridiculous charge for a new one. Being somewhat cynical, if Dell decided it wanted a captive revenue stream into the future, why not engineer a battery that is bound to fail after a year, make it proprietary so nothing else works, and then hose your customer?
In the long run, this company will be in major trouble. Until then, lets use our elected representatives that are supposedly working in the public interest. Lets see if Dell has enough lawyers then.

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1490

Dell is not unique in their ways of making things proprietary. Along side the fittings for the battery, their power supplies and various other components are also proprietary which will prevent you from using aftermarket (and cheaper) replacement parts if required. It's basic business sense and economics to do whatever you can (legally) to generate a revenue stream, and making sure that replacement parts can only be bought from you is one sure way to do that. Dell didn't invent that wheel.

Rocke_T_Sinetist · Posted: Mon May 19, 2008 5:40 pm Post subject:

Apple has always been strictly proprietary. Compaq was too, until at least halfway through their corporate history.
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FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1490

Don't forget authentic IBM systems in initial release. Their take on the proprietary nonsense cost them HUGE in the grand scheme of things.

pointofview · Posted: Mon May 19, 2008 7:13 pm Post subject:

by the way, if you recall quite some years ago, Epson started a line of computers with a unique version of DOS. Are they making computers anymore? Apple probably could have been the dominant maker of PCs if they hadn't been proprietary and greedy as to price. They had a better product, but an unfortunate attitude back in the 1980's. Thats when I started to buy desktops from my local guy, that ran DOS, and never looked at another Apple. Laptops are a different thing.

Microsoft got sufficiently uppity that they attracted some pretty unfortunate regulator interest. I suspect they have learned their lesson. Dell is not big enough to be in that category. They will just either cease to exist, or have to merge with someone else, eventually, when they have damaged their brand sufficiently.

Lets help speed that along.

Rocke_T_Sinetist · Posted: Mon May 19, 2008 7:27 pm Post subject:

Dell today is a genetic defect, and the most humane resolution is euthanasia.
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FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1490

Last I heard, the $67B dollar company is now worth $37B in just 2 short years. Ironic too seeing as how just 4 years ago they were worth about that, and they had their big cheeses up to see us and proclaimed proudly that they will take their company to $60B, then 2 years after that $80B.

Uh huh. The only direction they're going now is backwards and then down. They won't last 5 more years at the rate they're going, before they'll have to consider merger or face hostile takeover territory.

pointofview · Posted: Tue May 20, 2008 12:12 am Post subject:

unfortunate, but true. Turning a corporate culture around is tough. Changing the attitudes of consumers that have been abused and are totally pissed off, and are spreading the word, is even harder. Can't say I have a lot of sympathy for Dell at this point.

FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1490

If something or someone or a unison of events caused Dell's fall from grace, then I may be apt to say I feel bad and it sucks that they're so maligned. Knowing different, that Dell is doing this to themselves, I can't and wouldn't waste a single breath feeling bad in any way whatsoever. You keep playing the Fates and eventually they'll get wise and ruin your shit.

Dell brought all of this on themselves.