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johnnyi
came back and replied a few times


Joined: 07 Jun 2007
Posts: 7
PostPosted: Thu Jun 07, 2007 5:39 pm    Post subject: Customer Service Reply with quote
Hi i would just like to inform all u people out there about to buy a dell computer a bit of advice DO NOT BUY IT it is the worst service u can get the technical support half the time don't even know what they are on about and when they build there computers they know that they are putting faulty parts in it is the worst thing i have ever done buy a mac or something instead but don't buy a dell cauz DELL DOES NOT KNOW ANYTHING ABOUT COMPUTERS i know a few people that used 2 work 4 dell and they say they don't even get trained at that dell actually buy parts from different companies and put it together and slap the dell logo on it and the computers are not as gd as they look and what dell also do is when you call the technical support they put u through to India or sumfin and no offense to them you cannot understand a word they say and they only reason they do this is to make a bigger profit.
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FallenAngel
Super Hater


Joined: 21 Feb 2006
Posts: 1516
PostPosted: Sat Jun 16, 2007 2:42 am    Post subject: Re: Customer Service Reply with quote
johnnyi wrote:
but don't buy a dell cauz DELL DOES NOT KNOW ANYTHING ABOUT COMPUTERS i know a few people that used 2 work 4 dell and they say they don't even get trained


Holy shit. Give your head a shake son, cause I'm about to help you out...

First, Dell knows about computers. They are, afterall a friggin computer company. They don't manufacture Maxi Pads last time I checked, though I could be wrong.

Second, If you're referring to actually SUPPORTING their computers, you're half right. They hire people in droves, and lose them just as fast because all the experienced ones that actually know a bus line from a "thingamajiggie" are leaving to be treated better and have a chance at A) more money, and B) more respect. Possibly C) actual advancement opportunities that don't involve going "salad tossing".

Third, they are hiring and losing so many people, leaving just the chaff and not the grain because YOU, the consumer "do not know anything about computers". If YOU, the consumer, knew something about your purchase then you wouldn't need US to solve your most remedial problems, and to you that would just be the greatest world ever, right? Get real.

Lastly, the training is weak. You got us there. Again, this falls back to what they call "churn", and that is when the qualified techs that know your system intimately are leaving as fast as they come, leaving just inexperienced "phone jockeys/script monkeys" because you people don't know your ass from a hole in the ground.

You got us on one point. Congrats. Next time you wanna spout off about what they know or don't know, look in the mirror first. Be thankful that there are still people who will put up with people like you for what they call a "paycheck".

Amen.
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