Dell complaints

[spooky326]

About three years I bought a Dell Dimension 5100 and after just a little over 1 year and 9months, the power supply failed big time. So after several calls to Dell, they sent someone to replace the power supply, but they replaced it with refurbished components not a brand new one. After 11 months, my computer stopped working again and this happened only 2-3 weeks ago. I gave Dell a call last April 24 or 25 and I was told that I need to pay $39.00 and the technician will instruct me over the phone how to diagnose my computer, to which I replied "No way am I ever going to pay Dell $39.00 while I am doing the work myself". Imagine me sweating taking apart the computer components while the technician sits chatting over the phone in an airconditioned environment all the way across the world. I mean that is ridiculous! So, I brought my computer to the Geek Squad, and they diagnosed it as a defective, bad, beyond repair motherboard. They suggested for me to either get myself a brand new computer or call Dell and let them know that they sold me a piece of junk.
I gave them a call a few days after my first call, and Dell's technician named Gleis with an accent that I knew was located again somewhere across the world promised to send a technician to the house because he said my case is special and I was lucky to call that day, because they have a special promotion that will take care of my bad motherboard issue. He told me that the technician will show up May 7 or 8th, 2007 around 9am-12noon. Dell will be calling me a day before to confirm but I am not to call back before May 7th or I will loose the privilege of having my computer fixed because only his team will take care of this problem since the computer is no longer under warranty. He informed me that the technician's name was Philip and a new motherboard will be replaced on the date he mentioned.
After our conversation, I waited for his email and call but it did not came, so I was already suspicious of being a victim of deception and foul play, yet I gave Dell another chance. I waited May 7th, no one called or showed up. I again waited May 8th and even cancelled my appointments, no one showed up. When I called Dell May 9th, a technical supervisor answered me with a bad accent and stated that Dell did not receive such call because there was no log and they cannot replace my motherboard because my computer is no longer under warranty. Dell made me look like I am the one lying and trying to lie my way to a new motherboard, but what they failed to realize is that there are such things as phone records from the telephone company which they could produce if summoned by the law itself.
Let us say that my computer is no longer with warranty, fine! But to lie to me about sending a technician just to get rid of my complaints how they are making big bucks from ripping off customers, making poor quality product and marketing it as one fine piece of equipment that can deliver their false promises? What a sleazy corporate manuever! I posted this so people can read about this and not buy ever again Dell products!

[Gearbox]

Another victim of foul play from Dell...

Their quality is the poorest ever. Let me give you a piece of advice or anyone else for that matter who takes apart a Dell computer to check it out for defectiveness. If you ever see a colored dot next to any of your pieces that is the best sign that you got a part that was in another computer.

That previous computer mentioned above more then likely suffered some ill fate like being crushed, dropped, knocked off, or some other way that Dell has a computer break. They take that computer and remove its parts and test them. If they get a green light, they dot it and stick it back on the line to be put back in another computer. Unfortunately most of those pieces that get stuck in another computer will die shortly thereafter because all Dell cares about is that it works the moment they test it, nothing more.

As for the tech support, welcome to dell. It's been stated before and will be stated time and time again, Dell cares zip about their customers. They don't make their money off small people like us. They make their money off the government and other big name installations.

Your also better off just building your own. The one I have is going on two years old and I've never had any major problems out of it at all.
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Free at last, and loving every moment of it.

[Rocke_T_Sinetist]

Sorry, I guess you've figured it out by now, the guy on the phone was f'ing with you. He was probably quitting next week. Hardly anyone works there longer than 3 months. Dell is a joke, even in India. Nobody takes them seriously, just a job from which to get another one.

Dell was genuinely good equipment until 2001 when they laid off 6000 people, including engineers like me, and outsourced design verification oversight to Foxconn, a genuine hosebag Chinese vendor. They make Nike look like--shoot, I'm stumped trying to name a GOOD employer these days.

According to the Sumerians, the Mayans, and the Bible, these are the end times when everything that can go wrong does. I guess the corporate types want to go out holding someone else's money they didn't earn. In summary, that's sure the way it looks.

The Japanese still make pretty good stuff, when THEY actually make it. Their electronics are now outsourced to China just like ours are. And the Chinese and Japanese historically hate each other like Jews and Arabs.

GOT to be end times. Or at the very least, everybody thinking it is will bring it about, cuz this kind of corporate nonsense is not sustainable from any perspective, any more than Bush's Iraq war is.
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Rocke T Sinetist
as in, 'it doesn't take a...'