Dell complaints

Wireless · Regular Hater Joined: 30 Apr 2007 Posts: 10

As per the policies, as long as the hardware is fine, the Dell Tech will consider his job done. If the tech goes beyond this and supports you on software issues or supports you if your warranty has expired... he gets an Alert. A few alerts and he is out of Dell. Personaly I feel that a tech should do all he can to ensure that a customer is satisfied. Normaly a customer whose warranty has expired is a four year old customer and would probably be looking for a new system. We need to keep them happy if we want repeat business. But anyway... my opinions are never valued at Dell. So don't expect any dramatic changes.

systek · Posted: Tue May 01, 2007 7:34 am Post subject:

why should dell techs be expected to support a microsoft product that microsoft does NOT support for free?

Wireless · Regular Hater Joined: 30 Apr 2007 Posts: 10

systek · Posted: Tue May 01, 2007 9:58 am Post subject: Re: Support

DOC_Is_Evil · Hates with a Vengance Joined: 20 Apr 2007 Posts: 76

I think if customers would read the terms and conditions on their warranty and realize that their warranty contract is there in case the parts fail before the contract is up...Not a personal tutoring service to those who are too lazy to open the help files...Not a networking service...Not a virus removal service...and that the DOC department is there for a reason

systek · Posted: Mon May 07, 2007 8:07 am Post subject:

I just don't understand why ppl have the notion that they have to get support for ANY issue they may have or question answered. when you buy a car, which costs soooooooooo much more, you get a warranty to replace failed parts. you dont go to the service department cause you dont know how to use the radio, nav, or give you pointers on how to drive. They dont clean it just cause you got it dirty which is obviously your own fault.

DOC_Is_Evil · Hates with a Vengance Joined: 20 Apr 2007 Posts: 76

I think it has something to do with customers who can't be bothered to read the terms and conditions on their warranties, and sales reps who feel the need to lie and mislead customers ("Oh don't worry about it, if you have any problems at all, you can just call in and they'll fix it for you!" "Oh don't worry, your warranty will cover every and any problem you have!")