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surgeandoj
conscientious beginner
Joined: 22 Apr 2007
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 Posted: Sun Apr 22, 2007 10:00 pm Post subject: Dell Blacklist |
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| Has anyone heard of a blacklist of companies or individuals dell refuses to sell to because they don't want to play Dell's games? I'm aware of a number of companies that Dell refuses to sell to not because they're a national security risk or problems with DFS. Does it exist and why? |
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Rocke_T_Sinetist
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Joined: 26 Aug 2005
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Location: DFW airport
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| Posted: Fri May 04, 2007 5:16 pm Post subject: |
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Dell blacklists certain resellers. I'm not sure why, I'm sure somebody here knows. I suspect it's because the resellers refuse to deal 'exclusively' with Dell, and I suspect that is because resellers' clients are demanding anything BUT Dell.
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Rocke T Sinetist
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bmoose
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Joined: 14 Jun 2006
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| Posted: Fri May 04, 2007 5:35 pm Post subject: Re: Dell Blacklist |
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| surgeandoj wrote: | | Has anyone heard of a blacklist of companies or individuals dell refuses to sell to because they don't want to play Dell's games? I'm aware of a number of companies that Dell refuses to sell to not because they're a national security risk or problems with DFS. Does it exist and why? |
It looks like Dell blacklists any reseller who competes in any way with Dell's "direct" model. Resellers can sell only to end users, not to other resellers; they cannot deal with government, education, healthcare and large companies; they have to "add value" as if protecting customers from Dell is not a value by itself. There are also many rules that let Dell shut down any reseller at any time.
It would be fun to head from those inside Dell who makes these decisions. I am curious what is their rational, which orders they are given and how they decide who stays in business with them and who is booted. |
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Rocke_T_Sinetist
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| Posted: Fri May 04, 2007 6:49 pm Post subject: |
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Thanks for the added detail, Moose. It sure does look like that, without seeing the formal policy.
Dell desicisions are based on one thing and one thing only. Money. And they count every tenth of a cent, if not hundredth. In psychology it's called obsession--pursuit of one parameter to the exclusion of any other.
In business, the first things to drop off the radar are Western values of interpersonal behavior, AKA ethics. In the military, it's called dehumanizing the enemy. At Dell, your director, manager, or the person in the cubicle next to you can be an enemy, so most assuredly customers are.
Yes, the notion Dell considers customers (and employees) as commodities gives Dell more benefit of the doubt than they merit. It's worse than that.
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Rocke T Sinetist
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systek
Dances with Hate
Joined: 16 Jan 2007
Posts: 139
Location: where everyday I get older, but girls stay the same age!
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| Posted: Fri May 11, 2007 9:10 am Post subject: |
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there was a BPI project that was being implemented right before I left GTS and Dell that was stripping customers of GTS contracts and giving them basic HW support if they called too often demanding help on non-supported issues.
What prompted all this were a few demanding foul mouthed customers that usually started the support call with "I want to speak to your manager"...It got to be so serious that lawyers were involved in shaping the new policy so that Dell's current warranty didn't have to change, but the excessive support calls could the person calling could be blacklisted from GTS support! |
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Epidemia
one bitch wonder
Joined: 29 May 2007
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| Posted: Wed May 30, 2007 12:01 am Post subject: |
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| Blacklist exists mainly for resellers who void the agreement with Dell. One of the policies that often gets broken is the fact that resellers aren't allowed to return any product that they order. This is done, because Dell sells the resellers at very small revenue rates with large quantities. Whenever a reseller wants to push a return, it usually falls into the blacklist mentioned above. |
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systek
Dances with Hate
Joined: 16 Jan 2007
Posts: 139
Location: where everyday I get older, but girls stay the same age!
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| Posted: Wed May 30, 2007 7:41 am Post subject: |
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| that is a totally different blacklist created to provide a solution to a totally different problem. |
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iwanttofightfire
conscientious beginner
Joined: 26 Jun 2007
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| Posted: Tue Jun 26, 2007 9:43 pm Post subject: |
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| some have been listed as "promo abusers" to, and we can't sell to them. Don't know if thats the same but might have something to do with it. Not sure. |
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Illinger
came back and replied a few times
Joined: 31 Aug 2007
Posts: 7
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| Posted: Fri Aug 31, 2007 1:29 pm Post subject: Re: Dell Blacklist |
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| Quote: | | It looks like Dell blacklists any reseller who competes in any way with Dell's "direct" model. Resellers can sell only to end users, not to other resellers; they cannot deal with government, education, healthcare and large companies; they have to "add value" as if protecting customers from Dell is not a value by itself. There are also many rules that let Dell shut down any reseller at any time. |
Not sure on the reseller-reseller angle, could be true.
But actually, I work for a VAR that handles all of those verticals.
The one thing that definitely will get your resale rights revoked, though, is if a reseller gets caught buying equipment on an account intended for resale to Company A, but sells it to Company B instead.
(Ran into this problem a year or so ago when GE -- buys direct -- took over one of our bigger Healthcare customers, got stuck with excess product we ended up selling to one of our LCA customers.)
But then again, in the corporate space at least, that's true with any manufacturer: HP, Nortel, Cisco, etc, all use named accounts and exercise restrictions on which VAR can sell to which account. |
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Illinger
came back and replied a few times
Joined: 31 Aug 2007
Posts: 7
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| Posted: Fri Aug 31, 2007 1:44 pm Post subject: |
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 No idea what you mean here, definitely not my experience...
| Epidemia wrote: | | Blacklist exists mainly for resellers who void the agreement with Dell. One of the policies that often gets broken is the fact that resellers aren't allowed to return any product that they order. This is done, because Dell sells the resellers at very small revenue rates with large quantities. Whenever a reseller wants to push a return, it usually falls into the blacklist mentioned above. |
In as much as they seem to do everything in thier power to force resellers to accept obscenly low margins, the trained chimps they've got doing thier tech support, not to mention the recent supply problems; Dell's customer service has always been WAY better than HP, for example, who usually tries to suggest they have no record of the serial number ever being sold. |
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