Dell complaints

[ojchillinndc]

Hello, new to the forum.

I bought my first Dell back 2001, in fact I'm posting my post from that Dell. When I got it back in '01, I LOVED IT!!! It was great. I bought it 'cause I was working on Dells for the military at the time and figured why not go with something I was highly knowledgable on. The only initial problem I had with the desktop was that the spare CD drive holder was missing. So I called Dell and BAM!!! It was at my house in a matter of days. I was like, "I love DELL!" My desktop ranned like a well oiled machine until the fall of '03. For some reason the processor just called it quits. Called Dell and a "In house" tech comes to fix it. Powered it up and my desktop did nothing. Knowing Dells like I know the back of my hand (Where did that mole come from) I dived right into my Dell and noticed the tech hadn't plugged my power supply back in, my fan back in, and put my processor in wrong! I was livid. I fixed all of his errors and the desktop worked just fine. And it is still going strong. In fact, I loved Dell so much I bought a laptop in '02 and never had a problem with it. It's still going strong. I loved Dell so much, I bought a XPS M1710 and so far I love it. So as it goes right now, my 01 Dell desktop is running great, my '02 Dell laptop is running great, and my '07 XPS is running great.

So I know what you are saying, "Okay, so why are you mad at Dell oj?"

I am big on customer support and with my '01 desktop, customer support was excellent. Now with my XPS, it SUCKS!!!

The XPS runs great but my order is missing things. The first thing it was missing was the remote for my Media Center. I got that but my order was advertised to receive a Blu Ray bundle. Three times I e-mailed customer support about it and they kept trying to tell me to contact Tech Support for the failure of my Blu Ray drive.

I explained each time, "the drive works great. What I'm missing is the bundle that includes a free movie." . Each time, the response I got was contact Tech Support for the bad drive. All of this happened via e-mail.

Frustrated, I tried the chat room. The rep said he could help me and he was going to send it out right away. Two days later, I get an e-mail from him saying the request was canceled because it was a promotional item. So I went into Dell's website and made a mock order of a XPS and what was sitting their in the oder details. Yup, the Blu Ray bundle.

So frustrated and angry, I e-mailed Dell customer support and told them that they can keep their bundle.

I just hope that the XPS doesn't take a dump on my. I paided so much on it and I don't trust Dell anymore.

I know a lot of people say they will build their own from now on but that's not an option when you want a gaming Laptop. So I don't know what to do.

I will build my new desktop when my reliable Dell desktop finally can't handle the current PC games. But my Dell desktop is a symbol of the old DELL, when they cared about their customers. Now they say "up yours".

So Dell will never get my money again and Alienware won't either since Dell owns them.

[DOC_Is_Evil]

That's a raw deal, and it sounds exactly like something Dell would do. They used to have good support, but they seem to prefer lowering costs instead of providing quality...They need to realize that price is not the only thing people look at when buying a computer (I am referring to people who have owned a computer before)

[ojchillinndc]

Well, I'm only posting this 'cause according to the forum's rules you must report good things that Dell does too. I know after this post I'll get flamed for giving Dell a good review but hey just following the forum's rules.

Well, I went through Dell's unresolved issues link on their website. A day later I got an e-mail from "Chris" saying that Dell doesn't offer that bundle anymore. He offered me a $50 dollar refund on the final price of the XPS. I figured the bundle was worth $50 so I took it. True to Chris's word the money was in my account in 7 days.

So now I have no more issues with Dell 'cause all three of my Dell's are running great (And I hope it stays that way). But looking back on all this, it still shouldn't had come to this. The first Dell rep I talked to should've handled it right there and then. It's not cool to take your customer to the brink of wanting to cuss your name and tell everyone and their mother's mother not to buy your product. But if that's how Dell wants to play. Fine with me.

I'm still going to build my next desktop.
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I'm burning in the depths of DELL!!!!

[DOC_Is_Evil]

Wow, I didn't know we had to say nice stuff about Dell...Well, I'm not sure I can think of anything...Well, I guess I can say that Dell is great in the way that they give you paychecks to pay bills with until you can find something better.