Dell complaints

[moloch]

I'm about to begin my 6 weeks Dell training in Tech support.

How was your training?
What kind of stuff did you do?

Apparently I've to sit an exam at the end of the 6 weeks and then a telephone test to troubleshoot a mock customer. Simple enough.

Did you get anything to do with mind mapping? There was something said about that too.

Cheers

[paul_dellcc]

[aramiskane]

heard the same, i know people who work for dell, on the tech support field they are far less qualified than myself, after doing a mock one in dell recently i have to say if you pass the initial interview process, your as good as in, since i can only compare the job to being extremly easy a stepping stone to a better career
_________________
i hate dell managment

[checkdsn]

Training is great, but don't let any of that customer experience stuff go to your head. As an L1, you will be the only position who really worries about that.

L2s will say they want one call resolution and use that as an excuse to put off sending parts to customers. Managers don't seem to do anything.

[DOC_Is_Evil]

Dell on Call outsourced training involves sitting in front of a computer and reading long boring modules that have absolutely nothing to do with their jobs...Heh heh maybe this is why outsourcers don't know what they are doing...Although I hear the Dell training (actual Dell sites) is actually useful...But I could be wrong

[Wireless]

Training at Dell Bangalore is very poor. When I was in training I pointed out that the trainers were incompetent but the Training Manager and the Area Managers stood by the Trainers and created a lot of problems for me. So while in Training, you will just have to grin and bear it. Nobody will help you learn anything, just use the DSN and learn by yourself.