Dell complaints

ShaftDu · Dances with Hate Joined: 26 Nov 2004 Posts: 585

http://www.yourdailymedia.com/media/1175602900/Dell_Tech_Support_Call

hope you have mozilla

funny as hell

diashto · Posted: Wed Apr 04, 2007 11:02 pm Post subject:

Heh.. if i were the tech, i doubt i would have taken that kind of abuse from him without informing him that unless we confirmed the information, he wasn't going to get any help at all, from me or anyone else.

Not that that sort of information isnt in the instruction manual anyway.

screwyoudellforum · Posted: Thu Apr 05, 2007 5:26 am Post subject:

I kinda understand, because why Dell tech's need all that info just to turn the computer off. And it's all redundant. You are asked to enter your service tag even before you speak to someone, and then, you are asked for it again?? That's stupid.

The guy calling the tech is totally is totally out of line, though.

Dell is Hell.
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diashto · Posted: Thu Apr 05, 2007 7:09 am Post subject:

The techs need that info because they need to justify the time they spent on the phone talking. Every second is recorded and billed, so it has to be associated with an account.

I believe you're asked for your express service code by the robot just to appropriately route your call. That information isn't passed through the phone system to the tech, although in all actuality it should be.

screwyoudellforum · Posted: Thu Apr 05, 2007 8:50 am Post subject:

paul_dellcc · Posted: Sat Apr 07, 2007 1:44 pm Post subject:

Customer is an asshole, but he's right.

Dell rep didn't know how to handle him.
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DOC_Is_Evil · Hates with a Vengance Joined: 20 Apr 2007 Posts: 76

A perfect example of Dell's rediculous policies...Made worse by the fact that their routing system doesn't even work half the time...Not sure why customers have to enter the service code when the routing system is going to send them to the wrong place anyway.

jinzu · Posted: Tue Sep 04, 2007 1:01 pm Post subject: haha

that video owns !
i find it amazing how they do that too you just give them all the shitty info
so they can transfer you to tell it again Neutral

but then again the callers an idiot aswell lol i never call dell unless its a severe problem that i cant figure out common sense would tell you to hold the button down or unplug it, but hey everybody cant be a computer wiz

krisiz4u · conscientious beginner Joined: 09 Sep 2007 Posts: 1

Why did he purchase a laptop if he dosent even know how to turn it OFF and ON........common lets think of the techs who has to bear these good for nothing suckers all day...U still expect them to kepp smiling and do whatever u want...............try calling other computer manufacturers with a third party software issue.........I am sure u will know what Dell is.........atleast these guys try to help you out................and Indian or not......how does it matter...........I got great support from Indians rather than Americans......the problem is that u concentrate on their English speaking ability rather than solution to ur issue.........

jinzu · Posted: Sun Sep 09, 2007 10:33 pm Post subject: i have to disagree

i would rather speak to an american, everytime i spoke to a indian or w/e i constantly have to say repeat that, and they act like they dont really know anything about computers

last time i talked with a (white guy) and he gave me the exact info i needed without transfering me once or charging me $30 because my warranty went out

Dipankar · Regular Hater Joined: 22 Oct 2007 Posts: 10

I have been a Manager with Dell and if any of my Techs got this kind of call, I would have asked the Tech to release the call and I have done it as well.

paul_dellcc · Posted: Mon Oct 22, 2007 3:23 pm Post subject:

zero · Regular Hater Joined: 11 Oct 2007 Posts: 23 Location: USA

Dark Jedi · Regular Hater Joined: 23 Oct 2007 Posts: 36

The tech was doing his job by asking for that information. Dell at one time had the policy that ALL of that information had to be asked for, updated in DellServ (the internal Dell Customer Database) prior to helping the customer. It was called OPACE or VPACE (depending on when you worked for Dell).

This policy has since changed for issues such as this caller... however I must admit. This tech was probably sticking to it after the first 30 seconds or so our of pure spite just to see how pissed off he could make this caller. I'd have done it.

vsati · conscientious beginner Joined: 08 Dec 2007 Posts: 2

The customer and tech both were amazingly stupid. Not every situation requires you to run with the usual script.

And this einstein needed help in shutting the piece off Nuts.

And he will post this crap on a forum someday blaming it all on Dell, crap people.