Dell complaints

MADMATAGAIN · Posted: Sun Mar 18, 2007 8:57 am Post subject:

Spoken like a TRUE field tech!!!!

I feel everyones pain but what can we do.
_________________
System of a Down=this generations Beatles.

MORE COWBELL!!!

Winter sucks!!!!!!

X-H2o.com

"Dell is still the best way to go at this point in time for most users and for sure most businesses"....Me.

Mideastcoast!BT · Dances with Hate Joined: 28 Jun 2003 Posts: 173

HellComputer · Dances with Hate Joined: 16 Feb 2006 Posts: 222

MADMATAGAIN · Posted: Sun Mar 18, 2007 10:44 am Post subject:

Exactly. Its the exact same way with Qualxserv.

The entire industry needs to change if you want a good tech who is not overly concerned with time to show up at your home or business.

I am LUCKY if I have enough time to say hello to you as I whip by you to get to your machine and fix it before my meter runs out. Let alone call India if something goes wrong.

Although I gotta say I have been getting Mississippi most of the time and those guys and gals flat out rock!

Every field tech I know loves the work and dislikes the company they work for. Every single one of them!!

Maybe Dell could buy the QXS and Banctec but who's to say that would make it any better.

I think they would save money by eliminating the middle man and we could make more money and care about our work again.

Although who's to say it would go that way.
_________________
System of a Down=this generations Beatles.

MORE COWBELL!!!

Winter sucks!!!!!!

X-H2o.com

"Dell is still the best way to go at this point in time for most users and for sure most businesses"....Me.

Rocke_T_Sinetist · Posted: Sun Mar 18, 2007 11:36 am Post subject:

Just noting, Banctec and Unisys are corpses of failed companies. They're little different than mafiosi now, leeching off people's work, paying them marginally, owning no assets, taking as little responsibility for anything as they possibly can. No offices, no trucks, no inventory, just one employee (hell, he's probably a contractor too, doing it in his spare time) and a phone/data line in any given region.

Some of you might remember Sperry, Remington, Burroughs--early leaders in mainframe hardware when IBM was making typewriters and master/slave clocks--they merged/bought each other into Unisys. No telling what they were thinking, I think defense contracting was mentioned, but their core competencies scattered to the wind and they were left with--well, what you see today. They had occupied buildings and ads in the paper in San Jose when I was there in 1989, long since abandoned.

Banctec, a division of Control Data (defunct computer giant, where Cray worked), invented and built the magnetic ink check readers that every bank in the world uses. You'd think that would have assured their survival, but faulty management can scuttle the most brilliant enterprise.

Thanks for visiting the Corporate Mausoleum, check back soon, we're always adding crypts.
_________________
Rocke T Sinetist
as in, 'it doesn't take a...'

MADMATAGAIN · Posted: Sun Mar 18, 2007 12:05 pm Post subject:

Wang computers=Getronics=Qualxserv. Rolling Eyes

_________________
System of a Down=this generations Beatles.

MORE COWBELL!!!

Winter sucks!!!!!!

X-H2o.com

"Dell is still the best way to go at this point in time for most users and for sure most businesses"....Me.

82vett · Posted: Sun Mar 18, 2007 5:03 pm Post subject:

remember Floating Point ?
gonna build the biggest fasts- bad ass systems in the world
I think they did build a couple .
Isn't what Cray turned into ? or something Laughing

don't drive by those building often anymore,
so I don't know or care whats in there.

Mideastcoast!BT · Dances with Hate Joined: 28 Jun 2003 Posts: 173

MADMATAGAIN · Posted: Sun Mar 18, 2007 9:00 pm Post subject:

Nova · conscientious beginner Joined: 04 Jan 2005 Posts: 1

JAChandler how stupid can you be to go to a different country for fieldwork and you didn't even bother to test your equipment first?!? You should have someone else, maybe a real Tech/Camera person to run the apparently complicated computer and camera gear for you. You deserved the results you got. If you're going to own and use technology, bloody well learn how to make it work before attempting to use it away from home.

DOC_Is_Evil · Hates with a Vengance Joined: 20 Apr 2007 Posts: 76

I'd say the observations in this letter are pretty accurate...But the reason the front line reps don't care about customers is because Dell doesn't care...It's hard to care about something when the person giving you the paycheck doesn't care either, and forces you to do things which are designed to milk the customer out of as much money as possible...Or prevent them from getting their money's worth.