| View previous topic :: View next topic |
| Author |
Message |
systek
Dances with Hate
Joined: 16 Jan 2007
Posts: 139
Location: where everyday I get older, but girls stay the same age!
|
 Posted: Wed Jan 31, 2007 9:09 am Post subject: |
 |
|
| diashto wrote: | | but even so, the customers aren't supposed to be swapping things like that without Dell certifications, for warrantee purposes, right? |
customers can replace internal parts which saves dell money. now if a customer tries to take a notebook apart, that is another story  |
|
| Back to top |
|
 |
Sponsor
|
|
|
diashto
Moderator
Joined: 11 Nov 2006
Posts: 349
Location: Detroit area
|
| Posted: Wed Jan 31, 2007 9:24 am Post subject: |
|
|
| customers -can- do alot of things.. that doesnt mean they're supposed to under the warantee. |
|
| Back to top |
|
|
systek
Dances with Hate
Joined: 16 Jan 2007
Posts: 139
Location: where everyday I get older, but girls stay the same age!
|
| Posted: Wed Jan 31, 2007 9:42 am Post subject: |
|
|
| diashto wrote: | | customers -can- do alot of things.. that doesnt mean they're supposed to under the warantee. |
let me rephrase, replacing parts by the customer does NOT void the warranty on desktop systems or servers. The customer does NOT have to be dell certified to do this work (DCSE). |
|
| Back to top |
|
|
systek
Dances with Hate
Joined: 16 Jan 2007
Posts: 139
Location: where everyday I get older, but girls stay the same age!
|
| Posted: Wed Jan 31, 2007 9:50 am Post subject: |
|
|
I just found the warranty page that no one ever finds, much less gets to read:
http://www.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~ck=lf&~section=010
btw, you can purchase parts only warranty...guess who replaces the parts that is the base warranty you can get on a desktop and the terms build from there. The warranty info on that link doesnt answer your question clearly though. it states that dell will | Quote: | During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United States, (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us
|
this whole section implies you replace the parts, not an onsite tech... |
|
| Back to top |
|
|
Sponsor
|
|
|
|
FAQ
Search
Usergroups
Register
Profile
Log in to check your private messages
Log in
