Dell complaints

Ryner · conscientious beginner Joined: 26 Dec 2006 Posts: 2

Dell Sucks! Within the last two months I purchased THREE Dell computers – one for me, one for my son Ryan, and one for my son Brandon.

Ryan’s computer was a little slower than he wanted so he offered to pay for the upgrade. He called Dell and Customer Rep L. May told him he would have to pay 15% for a restocking fee and shipping charges to return all three packages (the monitor, the speakers, and the tower). When he explained everything was good except for the tower, she said it didn’t matter. To return the tower he has to pay to return the three pkgs to three separate addresses AND pay about $165 in restocking fees. That doesn’t include the cost of the upgrade.

What a ripoff! Dell Sucks!

paul_dellcc · Posted: Tue Dec 26, 2006 11:21 pm Post subject:

I've deleted your post in Dell's Ridiculous Policies, please don't double post.
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I see DELL people!!

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diashto · Posted: Wed Dec 27, 2006 8:11 am Post subject:

Why not purchase the upgraded componants, install them, and then ebay the old parts? You shold come about to the same price as it would be to upgrade, maybe a touch more.