Dell complaints

[Cusstomer]

Here are a couple of companies I've dealt with who don't outsource - their support staff is in the United States.

(1) Discover Card. When you call them, they will always tell you "This is the Delaware call center" or "This is the Utah call center" or whatever state they are in. I never fail to tell them how glad I am that they are in the same country I'm in, and that I hope they stay here.

(2) Creative Labs. Interestingly, this company has a toll line (not toll-free) even if the customer needs support for a product purchased within the past 90 days. Sometimes the waiting time can be a half-hour. But it is worth it. You always get a person in America (they're in Oklahoma) who speaks perfect English and can understand what you need. If you have to talk to a supervisor, they go out of their way to help you. I've been buying Creative Labs products for over a decade. Even though the particular product might be made in Malaysia or wherever, the phone support is 100% American and it is great.

Those are the two I can think of at the moment. If anyone has others to post, I'd suggest you do so.

Just as a footnote, some of the people in my extended family live overseas. For them, I would hope that they get tech support in their own country if they need it. Incidentally, a son-in-law of mine (American by birth, now living overseas) worked for a while in a call center overseas which catered to people in the USA. They specifically recruited people from America who knew perfect English so that they would understand the customers. I'm not happy when jobs are taken away from here and moved elsewhere, but at least if they are, the people who take the jobs should be fluent in English. And if a customer lives in South America, say, and needs tech support, then the support staff should have Spanish as their first language. And so on.

[david (aka dvdpiddy)]

Nearly all pc's oem's dont outsource.
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For some reason i fell like this cat right now.

[rustyboots]

Dont outsource what? Their bank accounts? I doubt that is even in the U.S. anymore.
OH YEA!!!!!!!!!!!!!!!! It isnt called Outsourcing, it is called "off shore" support. Lack of quality experince is still the same no matter what you label it!
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rustyboots (i use to slave at dell)

[paul_dellcc]

I've experienced it myself...

I called my cellphone provider and I landed in Brazil, where their primary language is Portuguese not Spanish. So I had to do what I did everytime I warm transfered a customer to India, slow and pantient.
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I see DELL people!!

If we don't remember our past, we can't understand our present and we can put in danger our future...

[xp.user.1337]

I hear Systemax is 100% USA. Go to http://www.tigerdirect.com and see.
Or i think its also http://www.systemaxpc.com . So if your not computer techie and you want a OEM buy Systemax.
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