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FallenAngel
Super Hater
Joined: 21 Feb 2006
Posts: 1516
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 Posted: Sat Nov 04, 2006 3:37 pm Post subject: Re: Legalese |
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| Cusstomer wrote: | Yeah, what I need...to spend more hours reading fine print.
WHY fine print? Why not a simple, clear disclosure? Why not, when a customer is putting together a system, have these "third-party" items in red, or with an asterisk, or with something that will clearly state, NOT COVERED BY SYSTEM WARRANTY. |
Just because I like the last word, I re-read your quote above and decided to go to the www.dell.com site, and clicked the link at the bottom of the page that reads CONDITIONS OF SALE & SITE TERMS, and it took me less than 30 seconds to locate the article pertaining to 3rd party warranties (it's article 4 if you were wondering):
"Warranties. THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE PRODUCT CAN BE FOUND AT http://www.dell.com/policy/legal/warranty.htm OR IN THE DOCUMENTATION DELL PROVIDES WITH THE PRODUCT. DELL MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED PRODUCT. SUCH PRODUCT IS PROVIDED BY DELL "AS IS". WARRANTY AND SERVICE FOR NON-DELL BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT. WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED OR SERVICED. "
And to read the entire paragraph took me less than 15 seconds. So my question now is, why was that so difficult? Wasn't difficult to locate, and wasn't difficult to read either. Your figure of hours to read the fine print is baseless. By the way, there is no "fine print"...it's all in 12 point Arial text.
| Cusstomer wrote: | Because it's easier for the company to be dishonest and rake in the cash, that's why.
Dell did not do the right thing. Period. |
Nope. It's because you, the customer, thought it would be easier to ignore simple reading exercises and opt instead to whine about it later, that's why.
The customer did not do the right thing. Period. |
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Cusstomer
Hates with a Vengance
Joined: 01 Nov 2006
Posts: 56
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| Posted: Mon Nov 06, 2006 8:40 am Post subject: |
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| Whatever. The bottom line is, I won't be buying anything from Dell any more. |
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FallenAngel
Super Hater
Joined: 21 Feb 2006
Posts: 1516
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| Posted: Mon Nov 06, 2006 1:47 pm Post subject: |
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Whatever, indeed.
If this means that the Dell chat queue or similar will get to see one less rude and selfish whiner reach them, berating people for their own ignorance - then so be it, and those that occupy those lines will be glad to hear it, I'm sure. |
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david (aka dvdpiddy)
Dances with Hate
Joined: 08 Feb 2006
Posts: 650
Location: http://www.killspammers.com/
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| Posted: Mon Nov 06, 2006 4:31 pm Post subject: |
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| FallenAngel wrote: | Whatever, indeed.
If this means that the Dell chat queue or similar will get to see one less rude and selfish whiner reach them, berating people for their own ignorance - then so be it, and those that occupy those lines will be glad to hear it, I'm sure. |
Eh man come on he got shafted by dell(Not worse then Ahh i'll just shut up cause you all know what i'll say) Even though only for a mouse.
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