Dell complaints

CrappyDell · Hates with a Vengance Joined: 16 Jun 2006 Posts: 68

Hi,

I just got my Inspiron E1405,3 weeks old.The motherboard has packed up!!!! I hate it,dell support is the worst!!!!!!!! Those shitty indian centres!!!!!!

Dell will send me the replacement motherboard and i am selling it!!!! I was very happy with Dell but now i am fed up!!

Why has dell taken a turn for the worst? Why are they at the top? Please Please turn like Enron!

Enron
Worldcom
Dell
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Dell Suck

Dell Boi · Posted: Sun Oct 22, 2006 2:53 pm Post subject:

Oh boohoo.
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FallenAngel · Super Hater Joined: 21 Feb 2006 Posts: 1516

I'm sure we'll all remember to "boo hoo" you when you disappear for a while and then come back because you had a similar problem with a failed component.

Yep. I know I'll remember for sure.

david (aka dvdpiddy) · Posted: Sun Oct 22, 2006 6:47 pm Post subject:

rustyboots · Posted: Sun Oct 22, 2006 9:46 pm Post subject:

david (aka dvdpiddy) · Posted: Sun Oct 22, 2006 10:04 pm Post subject:

bybydell · Posted: Wed Oct 25, 2006 8:21 am Post subject:

The reason dell went bad is they out sorce all the help to india
you buy something in the US and than ask for help and you talk to someone that can not talk english and this is the first time he has even seen a keyborad or mouse and you ask for help. NO you are not going to get it.
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I will not work or even use a Dell
have more problems on them working or even support

nis_pero · Dances with Hate Joined: 06 Jun 2005 Posts: 285

bybydell · Posted: Thu Oct 26, 2006 12:27 pm Post subject:

So you think it was a good idea for dell to have there tec support not in the U.S.A. and have it somewhere else. take the work away from us and also when you call you get someone that works off a question/answer sheet and knows nothing of the computer, or even worked on one.
Sorry I feel if I want tec support I want to talk to someone that at least knows what I have, not wonders what I might have.
_________________
I will not work or even use a Dell
have more problems on them working or even support

paul_dellcc · Posted: Fri Oct 27, 2006 6:24 am Post subject:

IPutDellsKidsThruCollege · one bitch wonder Joined: 07 Nov 2006 Posts: 4

While the fall of Dell may not be completely due to the migration of support to India, there is quite a correlation between lack of responsiveness of Dell's support and the nationality of the support representative. In general, I have found the support representatives completely unsympathetic to any issues I have had. You can't entirely place the blame on the fact that it is a person in India, but more of cultural differences, and the fact that they are probably sick of dealing with American's and their attitudes all day. My Indian-American associates get great service from their own kind.

The whole situation sucks, and while I don't blame the call-center operators (calling them Tech Support seems a little generous), I do blame Dell for not realizing what almost every engineer/business major in college has to take at least two classes on: culture plays a large role in communication, and not recognizing and adapting to them can severely complicate things. Of course, money is money, and as long as they show Americans (typically only well-groomed white, black, and hispanics) as their representatives, people will continue to pad their pockets. I wonder how much their sales would go down if they showed the broken-english support representative reading a teleprompter for their support Laughing

Before you say blah blah blah, they speak two languages, they are ESL, blah blah blah, remember this: I don't care. Nobody cares. You could speak 15 languages, and 14 of them fluently, but if a company plans on supporting ENGLISH speaking customers, they need to have FLUENT ENGLISH speaking support personal. Plain and simple. I speak broken Spanish, but I'm certainly not about to become a telemarketer to Puerto Rico -- any company that would hire me for that is stupid and the people I speak to in my broken Spanish have every right to be upset - not at me, but at the company I represent because they didn't care enough to adequately support their product.

Blacksword · Regular Hater Joined: 07 Sep 2006 Posts: 33

Having dealt with overseas support for a while, ive never had a problem unsterstanding or communicating with them. You would be surprised how much listening and patience help. If you start the call with the attitude "This guy is from *insert country here*, he cant speak english so i cant understand him". Then you wont be able too.

To be honest, workign for Dell ive had a harder time understanding Americans that I have ever had understanding people from overseas or outsourced call centers.

IPutDellsKidsThruCollege · one bitch wonder Joined: 07 Nov 2006 Posts: 4

Are you overseas?

Blacksword · Regular Hater Joined: 07 Sep 2006 Posts: 33